He does - I guess they ARE selective about who gets serviced first...Your friend doesn't happen to have a YouTube channel about sailing does he? High value publicity always takes a front seat.
I got the same message today too. They said it would be shipping within 3 business days. Hopefully this timeline is more accurate than their repair estimate of 3-4 days which was actually 10 business days
Once DJI receives the returned unit how long did it take them to send you an email?