On account of the crash that I knew from the beginning would happen and finally did last March, because I use the Mavic to maximum extent of its amazing capabilities (...totally my fault. The Mavic was performing as it should...) I had to send it in for repairs to one of Europe’s repair centers, in the Netherlands.
The process of opening a case was extremely streamlined and everything went smoothly, with UPS picking up the Mavic at my door and the turnaround lasting a little less than 1 month, 28 days to be exact.
My Mavic was flying fine after the mishap, once the propellers were replaced, but the gimbal, as expected, reacted badly to such abuse and it started jittering from time to time during flights.
Also, the lower body encasing broke at the left aft screw point, with the screw still holding the encasing and everything looking solid enough that I wouldn’t have send it in just because of that (this impressed my greatly, as to how intelligent and secure the whole frame design is).
After having received it, acknowledged and fully confirmed the reported issues, the repair center quoted the repair and I was extremely pleased with said quote: 85.50 EUR, (transit both ways included) for a “gimbal control board” and a “middle frame” replacements.
Just now, I received the Mavic back and, to my surprise, when I opened the case I came across an unit with the battery I had sent in by mistake still included and installed but featuring all the stickers of a new bird.
This tickled my curiosity, I decided to check the serial number and, surely enough, it is a different one.
The Mavic I got back seems in perfect cosmetic conditions (craft and gimbal) so it is either a whole new unit or a carefully refurbished one.
I am now thorn...
I appreciate the “whole new” thing (...especially given the price I paid for the repair...) but it so happens that not all Mavics are created equal (...as abundantly demonstrated on these pages...) and mine was a perfect flying machine, without I single hiccup whatsoever...never!
All I wanted was the gimbal repair and frame replacement.
Do you guys think I should question DJI support about this or should I just go ahead and keep it?
MK
The process of opening a case was extremely streamlined and everything went smoothly, with UPS picking up the Mavic at my door and the turnaround lasting a little less than 1 month, 28 days to be exact.
My Mavic was flying fine after the mishap, once the propellers were replaced, but the gimbal, as expected, reacted badly to such abuse and it started jittering from time to time during flights.
Also, the lower body encasing broke at the left aft screw point, with the screw still holding the encasing and everything looking solid enough that I wouldn’t have send it in just because of that (this impressed my greatly, as to how intelligent and secure the whole frame design is).
After having received it, acknowledged and fully confirmed the reported issues, the repair center quoted the repair and I was extremely pleased with said quote: 85.50 EUR, (transit both ways included) for a “gimbal control board” and a “middle frame” replacements.
Just now, I received the Mavic back and, to my surprise, when I opened the case I came across an unit with the battery I had sent in by mistake still included and installed but featuring all the stickers of a new bird.
This tickled my curiosity, I decided to check the serial number and, surely enough, it is a different one.
The Mavic I got back seems in perfect cosmetic conditions (craft and gimbal) so it is either a whole new unit or a carefully refurbished one.
I am now thorn...
I appreciate the “whole new” thing (...especially given the price I paid for the repair...) but it so happens that not all Mavics are created equal (...as abundantly demonstrated on these pages...) and mine was a perfect flying machine, without I single hiccup whatsoever...never!
All I wanted was the gimbal repair and frame replacement.
Do you guys think I should question DJI support about this or should I just go ahead and keep it?
MK
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