Sending a Mavic to DJI and getting a different Mavic back

[zzxrox]

Okay so lets say your Mavic breaks or something and you send it in to get refreshed. I hear they send you a refreshed one back, not the one you bought. My question is, what if you have a custom skin on your bird? Will they keep it or change it out and put it on the one they send you back? I don't have a skin on mine and I wont send mine back to DJI as I prefer to have what I actually purchased but it was just an interesting question.

 

[Bigbird48]

Well I didn't have a skin on mine but I did get a different drone back then the one I sent. I asked them why and they said in the interest of time, they sent a refurb back so I wouldn't have to wait weeks to get mine fixed. So I guess you can get your own drone back if your willing to wait fore them to get around to fixing yours. That would be my guess

 

[Thomas B]

Okay so lets say your Mavic breaks or something and you send it in to get refreshed. I hear they send you a refreshed one back, not the one you bought. My question is, what if you have a custom skin on your bird? Will they keep it or change it out and put it on the one they send you back? I don't have a skin on mine and I wont send mine back to DJI as I prefer to have what I actually purchased but it was just an interesting question.

Even if it goes back under warranty for a malfunction or something like a failed gimble hanger/motor, etc.
As regards the skin. Of course DJI doesn’t warranty that and many types of repair would ruin a skin or replace a skinned part.

 

[Mavic Dude]

I sent my Mavic Pro to Rob at @Thunderdrones and it had a US Army Aircorps skin on it. He gave it back to me without damaging the skin at all. He replaced a rear arm and a gimbal part.

 

[Sixgun89]

I had a camo skin on my Mavic Air when the compass failed, it was replaced under warranty and did not get the skin till I replaced it myself

 

[zzxrox]

I sent my Mavic Pro to Rob at @Thunderdrones and it had a US Army Aircorps skin on it. He gave it back to me without damaging the skin at all. He replaced a rear arm and a gimbal part.

I have no doubt Thunderdrones will send you back the aircraft same you send them. I'm asking about sending it to DJI.

 

[Dave A]

When you send your drone into DJI there is no telling if you will get your original drone back, usually not. I know some people have asked that they repair their drone, not replace it, and send the original back even if it takes longer. Even after that some have still received a replacement drone.

 

[zzxrox]

When you send your drone into DJI there is no telling if you will get your original drone back, usually not. I know some people have asked that they repair their drone, not replace it, and send the original back even if it takes longer. Even after that some have still received a replacement drone.

Thats kind of what I figured.

 

[Madmax229]

Bottom line, don't break your drone. Leave it in its case and have a FROSTY one (or two)!

 

[msinger]

I have no doubt Thunderdrones will send you back the aircraft same you send them. I'm asking about sending it to DJI.

If DJI sends back a refurbished drone, it's not going to have a skin on it. Be prepared to replace it yourself.

 

[Deleted member 94307]

I’m thinking it was a waste of money getting dji refresh. If you crash a lot it’s good. I mostly fly over water so it will unlikely that I retrieve the drone and when I have needed new motors I was out of warranty new shell out of wsrrenty. I think you save money and you will get the same drone back if you get it to a dji authorized repair center. Camrise in NYC has been good to me. I did get dji care on my spark and Mavic but I think it was silly to have done so.

 

[Drone on]

DJI has no regard for the attachment that comes from tried and true trust.

To DJI, its only assembled hardware, but owners view their own; uniquely.

I sent a RC to an authorized repair center, and received a different unit in return. I was surprised at first, but now, eh it's assembled hardware.