They really do look like turtles.... I liked the size and format of my Mavic 3 Pro better though the Mavic 4 Pro is superior in every way otherwise. The Mavic 4 Pro is much larger, something I am unsure the reason for as it adds weight that...
When you open the Drone you are one of only a few humans that has touched it....These Drones build and Test themselves on the assembly line with NO human interaction. They actually fly themselves to the shipping Dept. SO It would be impossible...
Sounds like a pure scam to me. Sorry but the Last authorized DJI dealer that wasnt a box store that I went too would walk the customer thru setting up their OWN account and THEN show them the ropes.
Was it wrapped in clear cellophane? Because if not, it was not purchased new it was used. Your Drone Ownership begins The second you take the clear cellophane off the box. If it was purchased in the unwrapped condition They should refund you.