Recent content by Eaglesky77

I’m in MS. I had issue requiring this final on regulation. I found that it is so common to hear several different answers because the only laws governing aircraft over property is old only addressing airline/ large rotary captors, etc. legislation is coming. For now , I believe settled in...

I have several extras of these dji short cables. Happy to get them to you if It may. help

Ha. Well that’s specifically helpful. Truly thank you. It has had my mind heavy bc I was looking forward to making videos of my girls first trip to the beach/ ocean. Looks unlikely but I will moor stop until they reply with valid reasons for this or honor the policy. Thank you!!

I am so sorry to hear this happened. I know that awful feeling when you know it crashed and go looking. mill say I’ve had refresh coverage on one flyaway as rth returning mini 2 to home was in control and aircraft blew into a nearby pine tree high up. Too high. Just this week I’ve had about...

Wow at last some hope. Thank you!!

I’m still trying to think of how I can have this issue made right. I’m not aware that contacting dji support at refresh support was possible by phone. The regular tech support always tells me to email them. I’m so frustrated and they don’t care. But perhaps I will try to return to Best Buy...

Wait did you say Best Buy exchanged it!? I was flying my air to ask just a few days ago it was on auto return home and the forward and upward sensors did not recognize the large shrub as it was nearing ground level but instead flew straight into the shrub. Not a branch or twig but I shrub solid...

I didn’t know you could escalate anything this way With DJI. As for Best Buy they have no rolling in this. This is DJI not honoring the policy I purchased and somebody messing up and not doing the transfer promised. How can I escalate this? There’s no phone number to speak to anyone. Any emails...

Sorry just saw this. I was not aware and never read anywhere on website that if I buy from Best Buy a drone and then have to exchange it for a new one that the refresh policy does not automatically transfer to the new drone. I only found that out by chance. Noticed that Jen requested they...

Is this you’re saying the number for speaking to a real person that can refresh support? Instead of waiting for days to hear from reply to emails? I paid for a refresh coverage to be transferred when drone exchanged but was never done now I’m $1300 Due to their mistake and no one cares. I need...

I’m sorry can you explain that to me a little better because I’m afraid I’m in the same book. I bought from Best Buy the MA2s later exchange that for a one due to issues with the first gimble. After flying for a while I noticed there was no valid coverage shown on the new air to S. I contacted...

You’re exactly right. I just found this out the hard way myself actually twice now. One drone in the top of the tree still was never covered under flyway even though it flew away. Then recently they just didn’t cover my air to US policy because someone there failed to respond to my request for...

Absolutely!!!! Not only is it a better deal, you can be more assured that that coverage will be honored. Twice I’ve had coverage on drones, just recently Had my 2s break arm but I am told by DJI the policy I had it was not activated on the drone that broke because when I exchanged the original...

You have got to be kidding me!! This is my situation almost to detail. I exchanged a drone out for another due to issues with first. Purchased refresh policy for both. Learned only after asking that IMO have to email to request a transfer of policy to cover new drone. Ok that’s dumb but fine...

Yes I wish I had spoken to you before. I do appreciate that though that’s very good to know what you told me especially with AUtel. I am at a used though that you get a response from support at care refresh within one day or 24 hours. Like truly amazed. My first request I sent for inquiry...