I’m still trying to think of how I can have this issue made right. I’m not aware that contacting dji support at refresh support was possible by phone. The regular tech support always tells me to email them. I’m so frustrated and they don’t care. But perhaps I will try to return to Best Buy and exchange it. It was not pilot error.
the issue is that I had a refresh policy and after finding out I was to email them new drone serial number with receipt I did that. They emailed a reply saying” kindly provide “ serial # of old ad new drone plus copy of receipt. Then email ended with” after submitting that we WILL TAKE IT FROM THERE.” But nobody took it. Except me, I took it up the rear.
serioously, I want to escalate or appeal or get hold of anyone who will listen snd care and help. I don’t know of any way to get in touch except the regular email that takes days for their reply. Unbelievable. I’m truly not able to afford a loss like this and have lost all respect for dji.
anyhow, I’m going to keep pestering them with emails unless anyone can help me find a number for contacting refresh support. In the meantime, I’ll try a return to Best Buy. Of course, because it was damaged I assumed it wasn’t returnable. And now it’s been just over the 14 day limit to return things. I’m hitting dread ends everywhere. Thank you for the advice and caring enough to share that. It is helpful.
Will