Ugh... I had the same response to my video, despite it being extremely clear! And now they have not responded to any of my emails. Their customer support is so frustrating. Bought two Mavic Air 1’s, osmo, osmo action, and ronin sc, all with their respective Refresh programs without any...
Long story short, somehow my DJI Care Refresh purchase never processed, now I’m outside of the 48 hour window and need to submit a verification video...
The first video I submitted was not approved because they had an issue with the serial number on the drone.
The only serial number that I’ve...
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