Recent content by pvidamaster

It was the form DJI is using in response to the customer explaining their findings when you sent in the drone.

Made mine todvay. Pelican 1400 with Flymore and ND Filters. Still place for SD Cards etc.

Looks like my story (Lost Drone on RTH due to RC loss) ut could retrieve after 2 days. Bottom line, had to use my Care Refresh...

Thanks I did it. Just did not come up with the idea as it was my first drone repair. DJI also did not point me in this direction....

Thank you very much. I was able to get the package back from the PO. Paired and it worked. Stupid me. Curious that the guys from DJI did not come up with this idea.

Valid point! No. Even DJI did not came up with this idea.

Hi ! I did not find any comprehensive manual for GS Pro so I ask some questions here: Setting up a new mission as "Waypoint Flight - Route" with "Aircraft Record Altitude": As far as I understand you then fly the drone and tap "Set" where you want to have the waypoints. Are you able to set to...

And the story continues... I got my (new/repaired) drone back last week. Serial number ist different and the drone looks brand new. I tried to setup and connect with the controller. All I get ist "... connecting..." The same issue as when I lost my drone. I tried too conn due to RC loss on...

This, will try.

Hi ! I am searching for a simple solution to freely fly my Mavic, select POI during the flight and then have the camera locked on that POI while still flying manually. GO4 seems to be able to do this, but fails when trying to focus on items below the start height, eg. I am going down a cliff to...

I have no idea and gave up, basically F..k U. Their communication in English is not very good at all.

Hi ! I want to point out the issue, that without being able to analyse the DAT-files from the drone, DJI does not accept a warranty claim. Their standing policy is, that the APP-data is not enough proof. You as a customer will have to pay for the repair. If you do not have "Care Refresh" it is...

Long story told short: Just be warned, if - for whatever reason - DJI is not able to read the data that is recorded on the drone, the only source is the APP-record. DJI states that this as not enough to admit a warranty issue. So you either have to pay for the repair, or use your Care Refresh...

A new response from DJI (see below). The bottom line is, that if you crash your drone and DJI cannot recover the DAT-Files, their policy is to offer you 30 % on an new one, or you are able to kick in with DJI Care Refresh. In my case I had to remind them that I bought Care Refresh, as due to...

I am trying... I would pay if I would see any wrongdoing on my side. But I don't.