I have been scheduled for well over a month to take the 107 exam today at the PSI office in San Francisco. For me thats a 50 mile round trip. I received 3 emails reminding me about the test, one last week, one Wednesday and one yesterday. I showed up for the test on time today and was told I could not take the test because the printer was broken. The guy said he didnt understand why they were sending people in for FAA tests because the printer has been broken for a while! He pointed to the printer on the floor, a typical small office desktop printer! Nothing special! He handed me a piece of paper with a so called customer service phone number on it to reschedule. Called the number, the automatic answer has a number of options, none having to do with FAA tests. After about 30 minutes waiting on line, a voice advised me to leave my name and phone number and they would call me back within 24 hours! What kind of service is that?