Just wanted to share my experience with my air 2s and DJI
So i bought a brand new air 2s on the 6th July 2022 (fly more combo). I have always been super careful with my electronics, always handling them with the outmost care. Due to lack of free time i had only managed to fly the bird 3-4 times total. No issues, no hard landings, no overheating, nothing. On the 22th Dec we were going to visit my in laws for a 4 day vacation trip in a small village. Perfect time to fly once more. So the previous day, i unpack the drone, charge up all 3 batteries, update the fly app, Connect to drone to verify all good. New firmware pops up, so i go ahead and update. Everything goes smoothly, drone reboots and connects just fine, firmware up to date. I turn the drone and controller off and pack everything up to my hard case. Next day we travel to our destination. In the afternoon i get out the drone, double tap the battery and.... nothing. The battery just blinks but no response from the drone. Unplug battery, pop in a different one, same thing. Connect the batteries with the usb adapter to check if they output. No issues. Connect the drone to my laptop - nothing. Completely dead.
On returning i drop off the drone to the store (which is also and official DJI service center). 2 weeks later i get a call: Come pick up your new drone, it has been replaced under warranty.
So, no complaints as far as warranty goes, the new drone was indeed a new one, sealed in a box (not a refurbished). But this experience did change my mind on the hole "care refresh" product. Since the drone was purchased as a company asset (no vat paid), it only has 1 year warranty instead of 2. And with 6 months already gone, i bought the 2 year care refresh as a "warranty extension".
So i bought a brand new air 2s on the 6th July 2022 (fly more combo). I have always been super careful with my electronics, always handling them with the outmost care. Due to lack of free time i had only managed to fly the bird 3-4 times total. No issues, no hard landings, no overheating, nothing. On the 22th Dec we were going to visit my in laws for a 4 day vacation trip in a small village. Perfect time to fly once more. So the previous day, i unpack the drone, charge up all 3 batteries, update the fly app, Connect to drone to verify all good. New firmware pops up, so i go ahead and update. Everything goes smoothly, drone reboots and connects just fine, firmware up to date. I turn the drone and controller off and pack everything up to my hard case. Next day we travel to our destination. In the afternoon i get out the drone, double tap the battery and.... nothing. The battery just blinks but no response from the drone. Unplug battery, pop in a different one, same thing. Connect the batteries with the usb adapter to check if they output. No issues. Connect the drone to my laptop - nothing. Completely dead.
On returning i drop off the drone to the store (which is also and official DJI service center). 2 weeks later i get a call: Come pick up your new drone, it has been replaced under warranty.
So, no complaints as far as warranty goes, the new drone was indeed a new one, sealed in a box (not a refurbished). But this experience did change my mind on the hole "care refresh" product. Since the drone was purchased as a company asset (no vat paid), it only has 1 year warranty instead of 2. And with 6 months already gone, i bought the 2 year care refresh as a "warranty extension".
