

Here is my frustration: As soon as DJI received my damage unit (under a pretty much almost anything goes warranty, as long as the unit is returned). Why don’t they send the replacement unit or parts out immediately ? I live in San Diego CA. Started the case on June 29th, shipped out drone on June 30th.
Why so much time between payment made by PayPal on July 7th, excepted 4 days later July 11th, and I’m still waiting for shipping July 14th.
They can put the best drones in the air but they can’t receive payments and stick a replacement in a box and ship it out on the same day. Or even ship it out 2-3 days later. What’s the problem here.
Anyone use Apple care. ? When my Apple Watch screen was unresponsive, I had a replacement 2 days later, before they even received my old watch. I know I’m comparing apples and oranges but come on, figure it out DJI. Refresh my drone faster. The idea is to keep you in the Air, I though.
Other than that I pretty much love DJI, my MPP and this forum. My life has been enriched by this product. I guess I want it to be the best it can be, especially for a high dollar ticket item. DJI needs to step up its service game. I hope they do because I want them to be as good as Apple. I’m not here for a beating just sharing my frustration, hoping DJI is listing. This has been emailed to DJI also.