App connected all normal but no video feed

[glee719]

Anyone else getting a blacked out video feed while everything appears to be normal on the controller? This video was recorded couple days after I received the Mavic Pro.

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I received the Mavic Pro on Jan. 3, had first flight on Jan. 4 after charging batteries and updating firmware. This video was recorded Jan. 4 evening on the 2nd occurrence. I crashed the drone on Jan 6 in my backyard practicing. When I crashed I had 12 satellites locked and 73% battery left.

B&H wants to handle all returns and refunds through Gradus Group, so I called Gradus and filled out a form explaining what happened. They asked for flight data, I uploaded from the app. They ran into some delay getting further instructions from China, so I waited. Then they came back wanting me to plug my drone to my computer and then send files to China. Why the heck would I ever trust something to be plugged into my computer and sending out data to the cloud? Also, does DJI/Gradus just think people have time to sit around and be their beta testers? What does flight data have anything to do with a blacked out FPV when I crashed anyway?

I should just send this back to B&H and dispute the charge with my credit card company, call it quits and order from someone else!

 

[BauxiteBill]

Did you get this fixed ? I am having same issue

 

[glee719]

I don't have an issue with my replacement Mavic. The first one went back.

 

[Malavic]

Did you get this fixed ? I am having same issue

Did you check to make sure it's not set for a very high negative exposure? A friend's Mavic came that way and it was black until I set the exposure to 0.

 

[glee719]

It was set on auto, and when I restarted the app (without shutting down the Mavic) it came back.

 

[BauxiteBill]

I finally got mine to work, I had to boot the controller up and the mavic, then plug in the phone to get the video on to my phone (Iphone 5)

 

[glee719]

My concern wasn't whether it can work, because I fixed it too. My problem was it cutting out mid-flight, and I wasn't hovering in a safe place to allow me to disconnect and fix things.