Battery problem

Andart · Jan 10, 2017

I have fly more combo , all three batteries initially charged , but today I went to put battery in drone and didn't have any green lights on battery .
I placed in charger and the light on the charger went to green for about a second then back to red .
Nothing happened to battery .
I then placed other two on charge with the dead one .
It cycled through the first two but third one still shows no green lights .
I've left it for 3 hours still no green light .
Any ideas or is it a dodgy battery

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F6Rider · Jan 10, 2017

Bad battery, covered under warranty so contact DJI support via chat to get the return process started.

Andart · Jan 10, 2017

Thanks . How do I start process , I bought refresh and that said that I get gold standard help . Now to find out

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Jeromeo · Jan 10, 2017

Andart said:
Thanks . How do I start process , I bought refresh and that said that I get gold standard help . Now to find out

Sent from my SM-G935F using MavicPilots mobile app

Send them an email.
They will organise everything for you. I sent email yesterday and courier is coming today to pick up my battery.

BD0G · Jan 10, 2017

Also, examine the pin connectors on the underside of the battery using a minimum of 10 power magnification. See if there are visible bent or broken connections that one could tweak to perhaps provide the proper connection.

jobs.jdfournier · Jun 11, 2017

Same happened to me. I had three batteries on the charger. When I came back (days later). One was fully charged. The other two are completely dead. No lights and nothing happens when you put it on the charger with or without the hub.