Bought Fly more w/RC Pro Refurb from BestBuy, what to check

mavic3usa · Dec 13, 2023

mswlogo said:
I'll probably try to get care refresh after the first flight. Not a deal breaker if I can't.

Here are some examples (from other models):

mswlogo · Dec 13, 2023

mavic3usa said:
As far as I know the only hard restriction on getting Care Refresh on a drone is that it hasn't had Care Refresh once in the past.

Is there a way to check that?

mswlogo · Dec 13, 2023

mavic3usa said:
Here are some examples (from other models):

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Awesome thanks. So they want you to actually fly it. Makes sense.

mavic3usa · Dec 13, 2023

mswlogo said:
Is there a way to check that?

DJI

DJI 大疆自助服务中心为您提供自主的一体化的维修服务：自主送修，预约快修快换，维修退换货进度查询，配件价格查询等等；您可以随时登录个人中心在“我的案例“中追溯您的各项服务进度；还可以查询距离你最近的线下维修中心。

repair.dji.com

mavic3usa · Dec 13, 2023

mswlogo said:
Awesome thanks. So they want you to actually fly it. Makes sense.

This should give you a better idea:

Video Verification Guide

If you have missed the purchase window of DJI Care Refresh, you are allowed to purchase and activate DJI Care Refresh after passing video verification. Consult this article for a step-by-step guide to submitting a verification video.

support.dji.com

slup · Dec 13, 2023

mswlogo said:
...I'm uploading the "Black Box Data". I know there is flight data in it, but they seem huge. Not sure I can access once uploaded.

No need to mess around with the craft stored flight logs... they are encrypted for a Mavic 3 Pro & no one besides DJI can decrypt them. And you as a user have no way to delete them... so the previous owner didn't forget anything. These logs gets overwritten on running basis when the memory gets full.

The logs you can use gets created by the DJI Fly app & gets stored in the screen device you fly with... phone, tablet or in your case the RC Pro which is handled & connects to a computer in the same way as other Android based devices.

Go here & read up on how to retrieve them...
HOW TO: Copy TXT flight logs from DJI RC remote controller

mswlogo · Dec 13, 2023

slup said:
No need to mess around with the craft stored flight logs... they are encrypted for a Mavic 3 Pro & no one besides DJI can decrypt them. And you as a user have no way to delete them... so the previous owner didn't forget anything. These logs gets overwritten on running basis when the memory gets full.

The logs you can use gets created by the DJI Fly app & gets stored in the screen device you fly with... phone, tablet or in your case the RC Pro which is handled & connects to a computer in the same way as other Android based devices.

Go here & read up on how to retrieve them...
HOW TO: Copy TXT flight logs from DJI RC remote controller

Thanks

Can I wipe it all?

Can I safely factory reset (including any data) RC Pro and Drone? Without messing up Bonding/Activation?

slup · Dec 13, 2023

mswlogo said:
Thanks

Can I wipe it all?

Can I safely factory reset (including any data) RC Pro and Drone? Without messing up Bonding/Activation?

Don't know if there is some kind of reset for the RC Pro... but the only thing that's recommended to delete when selling is the flight logs in the RC Pro... & you can do that in the same way as you delete files from an Android phone.

And as said earlier... the only way to get rid of earlier flight logs from the drone... is to fly more so the old gets overwritten.

mswlogo · Dec 13, 2023

I Factory Reset Drone and RC Pro (both easy). All flight logs are gone. Bound it to my account.
And I see an old drone I had on the RC Pro in Devices.
I log into DJI Fly on my Phone and I see the devices (including new Mavic 3 Pro). All Good.

But if I go to repair.dji.com (to sign up for Care Refresh) I only see my old drones.

I think you need to put in Care Refresh "Video Request" and they mail you those instructions.

I assume it has to do with the fact it was activated on another account initially.
Not sure how to kick off the process.

mavic3usa · Dec 14, 2023

mswlogo said:
I Factory Reset Drone and RC Pro (both easy). All flight logs are gone. Bound it to my account.
And I see an old drone I had on the RC Pro in Devices.
I log into DJI Fly on my Phone and I see the devices (including new Mavic 3 Pro). All Good.

But if I go to repair.dji.com (to sign up for Care Refresh) I only see my old drones.

I think you need to put in Care Refresh "Video Request" and they mail you those instructions.

I assume it has to do with the fact it was activated on another account initially.
Not sure how to kick off the process.

I would follow the instructions here:

DJI

DJI 大疆自助服务中心为您提供自主的一体化的维修服务：自主送修，预约快修快换，维修退换货进度查询，配件价格查询等等；您可以随时登录个人中心在“我的案例“中追溯您的各项服务进度；还可以查询距离你最近的线下维修中心。

service.dji.com

mswlogo · Dec 14, 2023

I was confused because the drone was not showing on the web account. You usually pick a bounded device you want Care Refresh for.

I asked support and they said no way to get Care Refresh.

Then I just submitted Video Verify anyway and they responded like in 30 minutes with a Yes. So now I have 72 hrs to buy it.

Now should I buy it before a test flight or after

Two annoyances so far. Using the keyboard on some apps on the RC Pro controller is a nightmare. The keyboard completely obscures what you are typing into.

I run into that on iOS too when it’s landscape. And it won’t auto rotate to portrait. Maybe there is a setting to allow auto rotate.

I could not copy the video to my Mac, the controller just would not show up. I know the normal stuff to check. I’ll figure that out, but I was in a rush. Just wanted to get video submitted.

So I figured I’ll just upload to YouTube on the RCPro. 30 minutes later I finally did. Buttons off screen, keyboard in the way. Just Awful.

Maybe after some Android tweaks I can fix that.

Also GPS on drone is just funky. Same as Mavic 3 was. Never seen a GPS get a good lock, then lose it, get it again, lose it over and over. Once a GPS does get a lock it usually improves to get better locks on more SATs.