Broken antenna out of the box.

saboken · Dec 30, 2017

my Mavic Pro Platinum had a broken antenna out of the box, I contacted Dji and got a shipping label but I have a gut feeling they are going to say I broke it! It only had 10 - 15 minuets of flight time when I realized the right antenna had a defect! If Dji doesn’t fix or replace the RC can I get a new OEM antenna somewhere? I searched the web but only found aftermarket upgrades available! I don’t want to alter the Mavic in anyway just yet! Help! Is this part for sale out there anywhere? I found everything else (gimbles, cameras, arms etc) just not the oem antennas.

lannes · Dec 30, 2017

saboken said:
my Mavic Pro Platinum had a broken antenna out of the box, I contacted Dji and got a shipping label but I have a gut feeling they are going to say I broke it! It only had 10 - 15 minuets of flight time when I realized the right antenna had a defect! If Dji doesn’t fix or replace the RC can I get a new OEM antenna somewhere? I searched the web but only found aftermarket upgrades available! I don’t want to alter the Mavic in anyway just yet! Help! Is this part for sale out there anywhere? I found everything else (gimbles, cameras, arms etc) just not the oem antennas.

It's not easy to replace a broken antenna, it requires opening the controller up and messing around with ribbon cable etc. Have a look at this Titan installation to understand the effort

It might be easier doing this mod and then getting the titan whip antennas

Titan Drones, Inc.

You'll have a better antenna system that is easily upgradable when you want to go to something more powerful, using the QMA connectors everthing is clip on and off

saboken · Dec 30, 2017

lannes said:
It's not easy to replace a broken antenna, it requires opening the controller up and messing around with ribbon cable etc. Have a look at this Titan installation to understand the effort

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It might be easier doing this mod and then getting the titan whip antennas

Titan Drones, Inc.

You'll have a better antenna system that is easily upgradable when you want to go to something more powerful, using the QMA connectors everthing is clip on and off

Thanks I think I can handle a tear down of the remote, I’m a retired engineer, and the videos I have seen are pretty self explanatory, changing the connections would help for future failures, I just didn’t want to mod this drone in anyway it’s one of 2 that I have.

lannes · Dec 30, 2017

saboken said:
Thanks I think I can handle a tear down of the remote, I’m a retired engineer, and the videos I have seen are pretty self explanatory, changing the connections would help for future failures, I just didn’t want to mod this drone in anyway it’s one of 2 that I have.

Yes, it's not that hard to tear down, I did it to 3 controllers when I swapped to the Titan stuff. I think the challenge is more in trying to source the genuine replacement, I've never seen any available

Callum · Dec 30, 2017

saboken said:
my Mavic Pro Platinum had a broken antenna out of the box, I contacted Dji and got a shipping label but I have a gut feeling they are going to say I broke it! It only had 10 - 15 minuets of flight time when I realized the right antenna had a defect! If Dji doesn’t fix or replace the RC can I get a new OEM antenna somewhere? I searched the web but only found aftermarket upgrades available! I don’t want to alter the Mavic in anyway just yet! Help! Is this part for sale out there anywhere? I found everything else (gimbles, cameras, arms etc) just not the oem antennas.

DJI will fix it for you, wether it's chargeable or not I don't know.
I would like to think that with the limited time you've had it should be a non issue.

Have heard of a few people damage theirs and had it repaired free.

Haloweenhamster · Dec 30, 2017

In what way is it broken? Any pictures? what's your location?

saboken · Dec 30, 2017

Haloweenhamster said:
In what way is it broken? Any pictures? what's your location?

I’m in South Carolina I already sent it in but you can see I didn’t even remove the plastic from the remote yet, I only flew it up to about 100’ twice when I realized it had a problem with communication, the antenna wasn’t fully seated I noticed and when I pulled on it the black part came off the white part with the antenna printed on it was broken at the base, I knew my range was going to be affected by this so I stopped flying it till I got it back, I did do something I didn’t want to I opened the box for my other mavic and stole that remote to use till I get this one back, I didn’t want to because I wanted the second mavic to stay sealed until I got good with the first or I needed to find or recover the primary mavic

cheolk · Dec 31, 2017

I was worried that the thing I buy will be shipped to me defective.
I just prayed hard. My mavic box looked like it was thrown down from a height and the corner was crumbled, However, DHL outer box was good and nice.
Lucky inside the mavic was ok.

Haloweenhamster · Dec 31, 2017

The top part does just pop off if that's what you are describing

saboken · Dec 31, 2017

Haloweenhamster said:
The top part does just pop off if that's what you are describing
View attachment 27749

That white part is broken about 2cm above the wire

Haloweenhamster · Dec 31, 2017

Yeah that wouldn't work well
Strange for that to break
hopefully dji will sort you out

saboken · Dec 31, 2017

Haloweenhamster said:
Yeah that wouldn't work well
Strange for that to break
hopefully dji will sort you out

I don’t think the antenna was fully assembled and it broke during transit it wasn’t seated fully when I started getting issues with the range, I didn’t notice it right away, hope it wasn’t a return to amazon and they resold it to me as new, amazon is notorious for doing this! The mavic was never used as far as I can tell but someone could have purchased it and swapped the controller out? Who knows? I have sent stuff back to amazon because it wasn’t new as stated.

Callum · Dec 31, 2017

saboken said:
I don’t think the antenna was fully assembled and it broke during transit it wasn’t seated fully when I started getting issues with the range, I didn’t notice it right away, hope it wasn’t a return to amazon and they resold it to me as new, amazon is notorious for doing this! The mavic was never used as far as I can tell but someone could have purchased it and swapped the controller out? Who knows? I have sent stuff back to amazon because it wasn’t new as stated.

So did you send back to Amazon or DJI?

saboken · Dec 31, 2017

Callum said:
So did you send back to Amazon or DJI?

Dji Amazon wanted me to send everything back! They can’t/won’t replace parts of a package, I ordered 2 of them so I activated the broken one not knowing the Controller was bad and swapped the controllers till I get the one back from DJi. The second mavic is just a backup I won’t activate till I need it.

saboken · Jan 3, 2018

They didn’t waste any time fixing the first remote! Now I may have to send in the other remote because the battery is draining at about 10% a day in storage