I stand corrected,
1) If damage to your DJI product occurs and you are within DJI Care Refresh coverage, contact DJI Support via
DJI Support - Here for You, TEL and ONLINE SUPPORT are preferred.
2) Send your product (including the aircraft, gimbal, propellers and battery) based on the DJI Care Refresh warranty plan you have purchased to a DJI designated repair center under the instruction of DJI Support.
If you purchase DJI Care Refresh (
Inspire 2), send the aircraft and propellers.
If you purchase DJI Care Refresh (X4S/X5S), send X4S or X5S gimbal.
If you purchase DJI Care Refresh of
Phantom 4 series, send the aircraft, gimbal, camera and propellers.
If you purchase DJI Care Refresh (Mavic Pro), send the aircraft, gimbal, camera, propellers and battery.
If you do not send the required part(s), DJI may require you to send it (them) again or decline your replacement request.
3) DJI will send you the quotation of repair fees after it determines that the product is covered under DJI Care Refresh, you will receive the quotation of charge for the replacement service. After your payment has been confirmed, the replaced product will be shipped to you. Or you can choose to pay the cost of repair to repair your product.