Camera Problem

GRIM · Jan 23, 2020

Please look at the YouTube Link and let me know if you know how to fix this camera issue!

TIA!

Problem? Camera just tries to focus but never does.

Was unit in a crash? No

What have you tried so far? Updating firmware.

What device are you using ( iphone , ipad, Samsung , etc)? iPhone

What firmware are you running ( aircraft, remote controller)?

What Go app version are you using?

Any modification? No

Did you change anything or install any apps? No

Do you have a video or pictures of the problem?
Video Screenshot

Thomas B · Jan 23, 2020

Did you tap the screen during testing over the distant wall?
Did you try it without objects (your arm) in the very near field?
Did you try it with the light at the distant wall off?

Aerial-Pixel · Jan 23, 2020

GRIM said:
Please look at the YouTube Link and let me know if you know how to fix this camera issue!

TIA!

Problem? Camera just tries to focus but never does.

Was unit in a crash? No

What have you tried so far? Updating firmware.

What device are you using ( iphone , ipad, Samsung , etc)? iPhone

What firmware are you running ( aircraft, remote controller)?

What Go app version are you using?

Any modification? No

Did you change anything or install any apps? No

Do you have a video or pictures of the problem?
Video Screenshot

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You seem to have more of a problem than just focusing. You have "N/A" listed for a lot of your camera parameters like ISO, Shutter, EV, White Balance, and your Manual Focus / Auto Focus option isn't showing (AFC/MF). See the photo below of my screen on the Mavic Pro. A couple things you could try is a new SD card since it doesn't seem to be showing up either and a different Lightning Cable.

Thomas B · Jan 23, 2020

Aerial-Pixel said:
You seem to have more of a problem than just focusing. You have "N/A" listed for a lot of your camera parameters like ISO, Shutter, EV, White Balance, and your Manual Focus / Auto Focus option isn't showing (AFC/MF). See the photo below of my screen on the Mavic Pro. A couple things you could try is a new SD card since it doesn't seem to be showing up either and a different Lightning Cable.
View attachment 91818

Good pick up! Missed that!