Can't download h.265 files from internal memory

[nodrone4u]

Forgot my memory card. Recorded some sunset footage to the internal memory. It's 4k h.265 and when I go to download it via the app it says I can only download JPEG and h.264. Tried connecting it to my pc via usb-c and it will only recognize the sd card if I insert it. Help! Got some great footage and can watch it via the DJI Fly app, but can't download it anywhere. Anyone else run into this?

 

[Ron Boger]

I did run into this when I found out I needed a really fast processor to work with h.265 footage. I have used the Sync for DJI iOS app. It supports h.265.

Sync for DJI: Go Mobile First

Sync for DJI is the first app in AppStore that lets you easily download and share captured media from your DJI device directly to Instagram, Facebook, or simply save it to Camera Roll. Sync for DJI runs equally well even in the background. Support of 4K, H.265, DNG files, etc. - a high bar that...

apps.apple.com

 

[nodrone4u]

No luck.. Sync for DJI doesn't recognize my MA2.

 

[DanMan32]

There should be two USB storage show up when connecting the Air to a PC. One is the 8GB internal, the other the SD.

Wait, I thought this was for original Air. If MA2 has internal storage, it should appear the same way.

 

[nodrone4u]

There should be two USB storage show up when connecting the Air to a PC. One is the 8GB internal, the other the SD.

Wait, I thought this was for original Air. If MA2 has internal storage, it should appear the same way.

The internal storage shows up as an unformatted drive on my pc. I can play the footage on my phone directly from the internal storage on the MA2 though.

 

[nodrone4u]

Solved it! After sleeping on it, I figured I'd test to see if the internal storage was formatted in a Linux format, hence not being discovered on my Win 10 machine. I downloaded and ran Linux Reader 4.5 and BAM! Was able to mount the partition and download my footage. Here's a link to the software I used in case anyone else runs into this issue.

Created a short video in case anyone else runs into this issue:

Linux Reader 4.5 - How to Mount Linux Drive on Windows