Can't get Fly to run

[Raptorman]

I haven't flown or operated the Air 2 a more than a year being busy with other things and I attempted to check Fly to see if a new firmware was available. I first tried my tablet, a Samsung Galaxy Tab s7+ with Wifi and when I powered up the remote the tablet showed the circular indicator showing 84% but then the app never loaded. When I then go to the app and try to manually launch it the app displays a message
"Something went wrong with DJI Fly"
"DJI Fly closed because this app has a bug."
"Try updating this app after its developer provides a fix for it"

and then at the bottom

"Got it"

When I tap on "Got it" the app closes and that it. If I then try to launch the app again the app pops up and immediately closes.

I then tried this with my smartphone, a Samsung Galaxy S20+ 5G and got the same results even though I've used this smartphone with the Air 2 without a problem. I tried both the DJI supplied little USB-C cable that worked before as well as another USB-C cable with the same results.

So I thought I'd delete the Fly app from my phone then re-download but the Fly app does not appear in the Play Store -- WTF is going on?


Brian

 

[manc54]

Download the app directly from the DJI website. I had the exact same problem with the DJI store app.

 

[Raptorman]

Download the app directly from the DJI website. I had the exact same problem with the DJI store app.

Thanks,

I searched on YT and found a video about downloading from DJI -- I guess this is something to do with DJI not being a good neighbor as far as spying is concerned and getting shutdown in some ways.


Brian

 

[KennethH]

I haven't flown or operated the Air 2 a more than a year being busy with other things and I attempted to check Fly to see if a new firmware was available. I first tried my tablet, a Samsung Galaxy Tab s7+ with Wifi and when I powered up the remote the tablet showed the circular indicator showing 84% but then the app never loaded. When I then go to the app and try to manually launch it the app displays a message
"Something went wrong with DJI Fly"
"DJI Fly closed because this app has a bug."
"Try updating this app after its developer provides a fix for it"

and then at the bottom

"Got it"

When I tap on "Got it" the app closes and that it. If I then try to launch the app again the app pops up and immediately closes.

I then tried this with my smartphone, a Samsung Galaxy S20+ 5G and got the same results even though I've used this smartphone with the Air 2 without a problem. I tried both the DJI supplied little USB-C cable that worked before as well as another USB-C cable with the same results.

So I thought I'd delete the Fly app from my phone then re-download but the Fly app does not appear in the Play Store -- WTF is going on?


Brian

Brian, as for is the DJI Fly app not being at the Play Store, you'll now have to get it straight from DJI. I got it at DJI.com, I think in the Store there. I used my phone - Galaxy S7 (and also my tablet, Galaxy Tab A7 Lite) with QR code readers to download the APK file, and ran it on both devices. Fly runs fine for me.

 

[DStass]

I'm having the same issue. It just started this morning. I'm using an Air 2 and Samsung Note 20 Ultra. Uninstalled, restarted phone, reinstalled from DJI site. No difference.

I've been flying this drone for nearly 2 years (almost one year with this phone. S8 before that.). Never an issue until now.