Care refresh after warranty replacement

[MavicPro2]

does anyone know what happens to care refresh if DJI replace your mavic under warranty as it's linked by serial number?!

 

[r4nd0m]

Taken from the agreement:
"If you choose to apply for a replacement under DJI Care Refresh, your original aircraft needs to be returned to DJI and a replacement service fee will be charged. After replacement, the original product becomes DJI’s property and the replacement product is your property, with coverage effective for the remaining period of the Plan." - so I guess they will update the serial on their system to reflect the change of serial #

 

[Cyberpower678]

Your DJI Care Refresh will transfer to the new serial number automatically and the service will remain unaffected.

 

[MavicPro2]

Ok that's great thanks, hopefully that will be the case as my mavic was only 2 weeks old when I had to send it back faulty. Be stupid if it wasn't linked

 

[Belizaire]

I recently had to ship my Mavic off for repair and I made a quick video about the entire process.

Documenting emails, procedure and timescales.

To view this content we will need your consent to set third party cookies.
For more detailed information, see our cookies page.

Accept third party cookies

Hopefully it may be of interest to some.
My Drone came back as if new, but with the same serial number.... So I presume they just replaced the shell even though it was only cosmetic damage after a crash. As well as fixing the actual fault.





Thanks,

-Aidan

 

[Chippy]

Got mine back on Friday after free repair. Noticed that the serial no was different, so they sent me a new Mavic.
As i have care refresh was a little concerned that the serial had changed, quick e-mail to [email protected] explaining my situation and the new serial was transfered over and is now covered by care refresh.