Correct: using non-DJI apps voids DJI Care Refresh

[daisy-girl]

per a DJI rep's comment on the DJI Forum.

 

[Keule]

per a DJI rep's comment on the DJI Forum.

I have heard this too ...

But why the heck is DJI supporting/developing the SDK and offering it to 3rd party developers?

 

[ksmusa]

This practice is pretty common in the computer industry. Personally, speaking, I am not aware of any examples in which faulty third-party applications are the responsibility of the PC or device manufacturer. Perhaps I am wrong on this??

 

[Simmo]

per a DJI rep's comment on the DJI Forum.

link please.

 

[ksmusa]

Under II. Exclusions.
DJI Care Refresh - supported aircraft, scenarios, service process, FAQ and terms of service

 

[Simmo]

Nah not copping that, the SDK is released by DJI, and other developers can make use of it. I would expect full warranty should something occur (firmware or manufacturing wise)

 

[ksmusa]

Nah not copping that, the SDK is released by DJI, and other developers can make use of it. I would expect full warranty should something occur (firmware or manufacturing wise)

I sincerely hope that I am not be placed in the position to validate this opinion.

Best wishes and happy flying

 

[EdM]

If the damage to the craft is due to faulty 3rd party software then no it is not covered. If the craft is damaged because of a faulty part then it is covered under warranty even if you are using 3rd party software. Dumb thumb it into a tree, building, lake, etc then you will not get warranty coverage no matter what software you are using. You most likely will be able to get coverage under Care Refresh as long as you have the craft to send in no matter the software.

 

[ksmusa]

If the damage to the craft is due to faulty 3rd party software then no it is not covered. If the craft is damaged because of a faulty part then it is covered under warranty even if you are using 3rd party software. Dumb thumb it into a tree, building, lake, etc then you will not get warranty coverage no matter what software you are using. You most likely will be able to get coverage under Care Refresh as long as you have the craft to send in no matter the software.

This makes perfect sense to me. Thank you for providing additional insight on this topic.

 

[dbyantis]

per a DJI rep's comment on the DJI Forum.

I have also received similar information from email DJI Support when I asked about using Litche. From DJI: "With your concern, if in your last flight you are using a third party app and your unit crashed, you will need to send the unit to our facility for repair. But once the unit has been evaluated and there is no way to retrieve your flight record since you are using a third party app you will be charge for the repair for the unit since there are no basis to check your flight record to see if this is a pilot error or unit malfunction." People can rant about the SDK, but DJI does not do software code reviews of 3rd party apps to know they are using the SDK correctly. Perhaps Litche writes the same log details as GO4, but you are relying on DJI to make that determination once they have your bird.

 

[ksmusa]

From the Phantom forum.

Litchi/AutoPilot Apps void your warranty