Hello MavicPilots Forum,
This is my first post on this forum and I will also be posting it on the official DJI Forum shortly. A few months ago I received my DJI Mavic - first flight, everything went swell. Second however, I didn't turn off auto return to home on low battery and hit a telephone wire, causing the drone to nose dive. Although frustrating, I suppose that one was on me. A week or so later I brought my drone to a local store (Computer Answers, Schenectady, NY) because I had heard about the extremely long, tedious, and somewhat dysfunctional DJI support. The technician there diagnosed it as a gimbal problem, and close to 400 dollars and a week later, I was back up in the air. The following day after receiving it back from repair, I had my second successful flight with little to no problems (just had to sit around for an update). 3 days later I took it up again for what is so far my last successful flight. Few days later I took it up in a large parking lot and shaky footage occurred, making any recorded clips essentially useless and live feed hard to follow. Flying was definitely too dangerous and I noticed as I was landing an overloaded gimbal error. I was hoping it was just strong wind as it was kind of windy that day I put it back in the air a day later... the same problems occurred. At this point I was quite annoyed, and ended up putting it away for a few weeks until my dad decided we had to do something about it. My dad looked around and referred me to a new company by the name of Expert Drones. I emailed them and got a quick response, asking me to send it in. ($150 dollars just for diagnosis, $40 to ship the drone itself) I was told it needed a new camera, which was a disappointing result. We had literally just forked over $400 to the other guy (Computer Answers) which made me wonder if they didn't fully repair the Mavic or didn't go about it in the right way. While getting ready to ship I observed a loud high pitched noise coming from the drone as well as the shakey footage. Either way, the device was still not working and needed to be fixed regardless. The camera cost $350 and we had to spend $40 to ship it back to us. I just received the package today. I was feeling pretty relieved, figuring everything was finally fixed. I charged up the battery and took it out to the front yard to give a whirl. Everything seemed normal at first and I flew a few yards out and hovered, taking a look at the live feed. I noticed it was moving and in alarm realized I myself wasn't moving anything on the controller. It started to go back to a pretty stable hover, and I started to bring it back to see what happened, but as soon as I did I lost control. It started flying to the side and I had zero control. I started screaming for my dad and sheer panic took over as I watched it crash into the ground and now we have yet again another broken camera and/or gimbal. This time I can't possible think of a way this was user error. Could this have been a fly away? At this point I am unbelievably frustrated and am starting to wonder if I have received a faulty model. Time after time, with issues after issues. I can't imagine this is normal, and if it is I am starting to wonder if this is even a product I want to continue to invest in. Please leave your thoughts and advice below, I'd appreciate it.
(I have attached a picture of the camera now.)
This is my first post on this forum and I will also be posting it on the official DJI Forum shortly. A few months ago I received my DJI Mavic - first flight, everything went swell. Second however, I didn't turn off auto return to home on low battery and hit a telephone wire, causing the drone to nose dive. Although frustrating, I suppose that one was on me. A week or so later I brought my drone to a local store (Computer Answers, Schenectady, NY) because I had heard about the extremely long, tedious, and somewhat dysfunctional DJI support. The technician there diagnosed it as a gimbal problem, and close to 400 dollars and a week later, I was back up in the air. The following day after receiving it back from repair, I had my second successful flight with little to no problems (just had to sit around for an update). 3 days later I took it up again for what is so far my last successful flight. Few days later I took it up in a large parking lot and shaky footage occurred, making any recorded clips essentially useless and live feed hard to follow. Flying was definitely too dangerous and I noticed as I was landing an overloaded gimbal error. I was hoping it was just strong wind as it was kind of windy that day I put it back in the air a day later... the same problems occurred. At this point I was quite annoyed, and ended up putting it away for a few weeks until my dad decided we had to do something about it. My dad looked around and referred me to a new company by the name of Expert Drones. I emailed them and got a quick response, asking me to send it in. ($150 dollars just for diagnosis, $40 to ship the drone itself) I was told it needed a new camera, which was a disappointing result. We had literally just forked over $400 to the other guy (Computer Answers) which made me wonder if they didn't fully repair the Mavic or didn't go about it in the right way. While getting ready to ship I observed a loud high pitched noise coming from the drone as well as the shakey footage. Either way, the device was still not working and needed to be fixed regardless. The camera cost $350 and we had to spend $40 to ship it back to us. I just received the package today. I was feeling pretty relieved, figuring everything was finally fixed. I charged up the battery and took it out to the front yard to give a whirl. Everything seemed normal at first and I flew a few yards out and hovered, taking a look at the live feed. I noticed it was moving and in alarm realized I myself wasn't moving anything on the controller. It started to go back to a pretty stable hover, and I started to bring it back to see what happened, but as soon as I did I lost control. It started flying to the side and I had zero control. I started screaming for my dad and sheer panic took over as I watched it crash into the ground and now we have yet again another broken camera and/or gimbal. This time I can't possible think of a way this was user error. Could this have been a fly away? At this point I am unbelievably frustrated and am starting to wonder if I have received a faulty model. Time after time, with issues after issues. I can't imagine this is normal, and if it is I am starting to wonder if this is even a product I want to continue to invest in. Please leave your thoughts and advice below, I'd appreciate it.
(I have attached a picture of the camera now.)
