Crashed Mavic Repairable or Not ?

Ben74 · Jan 28, 2017

Hi there,

Turns out I've finally managed to crash my beloved bird the Mavic Pro at its 72th flight .. As I just wanted to play with some of my home village landscape I really was attracted with ..

Here's what my phone keeped of the crash, the backward cliff with some wind just stabbed me in the back at the end of the video ..

And here are the final pics in order to diagnosis is this repairable or not ??

( the drone powers up, connects but the app shows lots of errors .. gimbal, camera and ESC )

Should I send it to DJI care or should I right away find a link where I can buy the drone again ? ( without the transmitter of course .. ) I'm also ashamed I didn't suscribed to the DJI Care refresh now ..

Thanks a lot for any enlightment, comments, notice and compassion

Aikiguy · Jan 28, 2017

If you have purchased the dji refresh it should cover this unless you have broken two more already.
According to the refresh documentation I have read, it is to cover things like this.
If you didn't get DJI care refresh, then you might send it to them, it might be repairable (seems unlikely, but worth a try).

Guy

CyberNate · Jan 28, 2017

Ben74 said:
Hi there,

Turns out I've finally managed to crash my beloved bird the Mavic Pro at its 72th flight .. As I just wanted to play with some of my home village landscape I really was attracted with ..

Here's what my phone keeped of the crash, the backward cliff with some wind just stabbed me in the back at the end of the video ..

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And here are the final pics in order to diagnosis is this repairable or not ?? https://flic.kr/s/aHskMYG8WH ( the drone connects but the app shows lots of errors .. )

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Should I send it to DJI care or should I right away find a link where I can buy the drone again ? ( without the transmitter of course .. ) I'm also ashamed I didn't suscribed to the DJI Care refresh now ..

Thanks a lot for any enlightment, comments, notice and compassion

You need to start a repair order with DJI. They will fix it up, even if you don't have dji care. I crashed mine badly and got mine replaced for $189. New Mavic and controller. Initially they tried to fix with quoted price on 189. After 5 days they alerted that it was fixed, but in reality it was replaced with new serial numbers.

Ben74 · Jan 28, 2017

as badly as mine ?

CyberNate · Jan 28, 2017

Almost as bad. My camera and gimbal detached. Had 2 arms replaced and the top cover also was bent like yours. I'll dig up some pictures.

PropPilot · Jan 28, 2017

Ben, sorry to see your Mavvie RIP. I concur with Cyber that I would get an RMA and send it in. At least you get an estimate for repair and can determine if it is worth buying a new one sans controller or having them fix it.

The footage was amazing.....

CyberNate · Jan 28, 2017

Here's my damage. Ran into tree at 30mph. Battery and camera flew off. Quoted $189 for repair. Ended up getting new drone and controller. Perhaps they were unable to repair it in the end, but the quote stands. You pay the quoted before repair begins. Whole process was done in 2 weeks. I called DJI to start the repair order.

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Ben74 · Jan 28, 2017

Hi, sorry to tell you we can't access at least one of your pics .. please consider trying snag.gy ?

Mavic_Ward · Jan 28, 2017

There is currently a forum bug that does not allow photos placed with the Gallery tool to show up in the mobile app. I have already alerted the forum admins and they are working on a fix.

Sent from my iPhone using MavicPilots

CyberNate · Jan 28, 2017

Ben74 said:
Hi, sorry to tell you we can't access at least one of your pics .. please consider trying snag.gy ?

Login with a web browser such as chrome.

Jiggy · Feb 4, 2017

That sucks i crashed mine indoor maybe from 3 feet drone had fwe scratches
And got gimbal overload error not a scratch on gimbal or camera all motors
Ware working fine camera was transmitting cause got the video
So I looked around see if I can find someone who has same problem final found guy on YouTube exactly same problem so I asked him if he knows what was wrong he said it was gimbal control board so I send my bird thinking it's not going to be much money. Got the invoice and it's like $430 all for arms battery gimbal and camera top cover middle frame so I called them and try to dispute spoke with 3 managers telling them i want camera repaird over a week period got 4 invoices basically all same the last manager told me that they don't have parts and basically they just replace drones
Finally got them to reduce my bill by removing the battery and applying discount of $70 bringing total to 271 still way more then it should be. And I requested that the old gimbal and camera back we'll see if they will send it. I don't have dji refresh. got all conversations recorded .The thing I don't understand how is that manufacturer repair shop don't have spare parts wtf.

PropPilot · Feb 4, 2017

right now, every part going into production is my guess. In 6 months they will be hanging on the racks at hobby shops and all over eBay. A few on eBay and some scrappers on the board here but right now I bet they are running the injection molders at 110% on the reactor just to build new birds.

Strafe1 · Feb 4, 2017

Jiggy said:
That sucks i crashed mine indoor maybe from 3 feet drone had fwe scratches
And got gimbal overload error not a scratch on gimbal or camera all motors
Ware working fine camera was transmitting cause got the video
So I looked around see if I can find someone who has same problem final found guy on YouTube exactly same problem so I asked him if he knows what was wrong he said it was gimbal control board so I send my bird thinking it's not going to be much money. Got the invoice and it's like $430 all for arms battery gimbal and camera top cover middle frame so I called them and try to dispute spoke with 3 managers telling them i want camera repaird over a week period got 4 invoices basically all same the last manager told me that they don't have parts and basically they just replace drones
Finally got them to reduce my bill by removing the battery and applying discount of $70 bringing total to 271 still way more then it should be. And I requested that the old gimbal and camera back we'll see if they will send it. I don't have dji refresh. got all conversations recorded .The thing I don't understand how is that manufacturer repair shop don't have spare parts wtf.

I can't really make this out.....language barrier?

Jiggy · Feb 4, 2017

Strafe1 said:
I can't really make this out.....language barrier?

I am English as a second language sorry that you have hard time reading this

Basically cost of repair for my mavic should be $17 for gimbal control board + $65 labor total $82
They say that I need to replace all the parts specified in post totalling $430 with labor.
Because they don't have parts to repair mavic. So they just replace them with refurbished one.

Strafe1 · Feb 4, 2017

Jiggy said:
I am English as a second language sorry that you have hard time reading this

Basically cost of repair for my mavic should be $17 for gimbal control board + $65 labor total $82
They say that I need to replace all the parts specified in post totalling $430 with labor.
Because they don't have parts to repair mavic. So they just replace them with refurbished one.

Looks like you got the price down at least.

Jiggy · Feb 4, 2017

Strafe1 said:
Looks like you got the price down at least.

The thing is you me or you can't replace board because it is married to camera
But they have tools and software to do It.
When you look on dji website you can find
Repair price chart for replaceable parts
After talking with support and managers they didn't even know about they had to check for them self because they didn't believe me.
I told them about it because they charged me $179.00 for gimbal and camera when online clearly states that price is 159.00
And all 3-4 invoices had 179.00 price
After confronting them about it.

tahoeguy63 · Mar 31, 2017

I have found that the POI (point of interest) works great for this type of shot.

Ben74 · Mar 31, 2017

Well I keep on manually doing it, since you never know when to get the controls back .. since I never explored the interface for automated flight functions ..