Decal on when sending for repair
- Thread starter Mcolvin32
- Start date
Mine went for repair with vinyl on, got it back with slightly scratched, faded vinyl still on, they just cut away over the screw heads.
But it did not go to China...
But it did not go to China...
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- Joined
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Had a GPS/Compass module error - would not even start motors.
Had to wait 2 weeks for parts from China. New GPS module didn't fix it. Waited another 2 weeks for new flight board. Didn't fix it, waited another 2 weeks for a new main PC board, didn't fix it. Waited another 2 weeks for another new GPS module. Didn't fix it.
Then one day, after they had finally sent through request for refurb unit, the tech was bored, restripped everything and reinstalled everything, and it works perfectly again. They must have just left it on a desk in the sun during the 9 weeks, judging by the faded vinyls...
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That is pure insanity... why wouldn't they have those parts at a repair center .... [emoji25]
The obvious reason would be that the Mavic, being the technological masterpiece that it is, is not designed to break... 
They probably only keep motors, arms and gimbals in stock...
I was glad they only have a 2 week turnaround time for parts from China. BMW normally gives me a '3 weeks for parts from Germany' story.
(Always look for the silver lining!!)
They probably only keep motors, arms and gimbals in stock...
I was glad they only have a 2 week turnaround time for parts from China. BMW normally gives me a '3 weeks for parts from Germany' story.
(Always look for the silver lining!!)
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Haha yeah. Would you happen to know what happens if they find nothing wrong with my quad? ... because I'm pretty sure it's fineThe obvious reason would be that the Mavic, being the technological masterpiece that it is, is not designed to break...
They probably only keep motors, arms and gimbals in stock...
I was glad they only have a 2 week turnaround time for parts from China. BMW normally gives me a '3 weeks for parts from Germany' story.
(Always look for the silver lining!!)
Sparks flying... in sure they'll find something wrong!
But if it goes to China I'm sure you won't get yours back
But if it goes to China I'm sure you won't get yours back
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Only thing is that it is flying fine now... should I send the controller too?
Before I sent mine for repair, I wrote extensively to DJI customer service, they analysed my DAT files flight logs and then asked me to take to repair place.
They where quite courteous in correspondence (despite what many have said) biggest frustration with the customer service was the day or so for each response due to time zone differences.
If you haven't already contacted them, give it a try and get their opinion.
And yes, if you send it in, they want controller, battery etc
They where quite courteous in correspondence (despite what many have said) biggest frustration with the customer service was the day or so for each response due to time zone differences.
If you haven't already contacted them, give it a try and get their opinion.
And yes, if you send it in, they want controller, battery etc
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