Has anyone recently used the care refresh program? I heard that it was taking months for them to replace a drone and that they are very strict on the contract. One of the conditions is that the drone may not have been altered or opened up. Does anyone know if this is true. I crashed my drone a few times and had to open it up to repair, has anyone had a similar situation? I have contacted DJI but have not heard anything yet.
This is part of the agreement I was emailed (for when I purchased it)that I’ve copied and pasted for you what’s not covered. I want to say they will decline the coverage due to you opening it and doing self repairs. A company like Sony if you open a PlayStation to do self repairs (they know by the factory seal being cut or removed) you forfeit the warranty. I can’t give you a definite yes or no for DJI.
The scenarios listed below are not covered by the replacement service:
1) The part is not covered by the replacement service.
2) Damage to a non-DJI product
3) Damage caused by using your DJI product together with a non-DJI product or third-party accessory/software that is not authorized by DJI.
4) When using the product accidental damage service, some or all of the DJI product’s parts that are covered by the replacement service are lost.
5) Some or all of the DJI product’s parts that are covered by the replacement service have been stolen, looted, or discarded.
6) Damage to accessories and/or the gimbal caused by unauthorized repair.
7) Flyaway occurs after the account binding or remote controller binding is not enabled.
8) Damage to the DJI product caused by installation, usage, or operation not in accordance with the user manual’s recommendations.
9) Damage to the DJI product caused by using the product to engage in illegal activities.
10) Direct or indirect loss caused by natural disaster, war, military action, riot, coup, terrorist activities, etc.
11) Technical enhancements or performance improvements for DJI product provided at an extra fee.
12) Indirect loss and/or anticipated profit in any form.
13) Personal injury and/or property loss to the customer or any other people caused by the DJI product.
14) Any litigation, arbitration and/or any other legal fees relating to replacement service.
IV. Termination of Replacement Service
1. DJI has fully fulfilled the obligations of DJI Care Refresh (1-Year Plan) replacement service, and the replacement service will be terminated under one of the following circumstances:
1) The agreed replacement service validity period has been reached.
2) The replacement times have been used up.
3) The customer voluntarily applies to withdraw from DJI Care Refresh (1-Year Plan) and it has been confirmed by DJI.
2. DJI has the right to refuse to provide or terminate the replacement service under the following situations:
1) Products are purchased from non-DJI official or authorized channels.
2) DJI Care Refresh (1-Year Plan) and the corresponding product are not purchased from the same country or region.
3) The service is applied for outside of the coverage area.
4) The date when you apply for the replacement is not within the period of validity of your replacement service.
5) Failure to apply for the replacement service in accordance with the service process.
Return and Transfer of DJI Care Refresh (1-Year Plan)
If your DJI product is returned according to DJI’s Return Policy, you can also apply to return your DJI Care Refresh (1-Year Plan).
If your DJI product has not been returned, or the replacement service under DJI Care Refresh (1-Year Plan) has been used, then you cannot return DJI Care Refresh (1-Year Plan).
DJI Care Refresh (1-Year Plan) cannot be transferred after purchase.