BRANDNEW DRONE: Will DJI really care?

[iAmJD]

Did you make a new account?

No I didn't, i have my Gmail with me and they take it from me to activate the drone. That's what they told me.

It was my first ever drone by the way, that's why I have 0 knowledge about this matter thay moment.

 

[Cafguy]

Sounds like a pure scam to me. Sorry but the Last authorized DJI dealer that wasnt a box store that I went too would walk the customer thru setting up their OWN account and THEN show them the ropes.

 

[iAmJD]

How could it be bound to another account if you purchased it brand new and registered it with your DJI account? Or is there more to the story?


That's not possible.

So the emails I am getting from DJI support are just a bluff??? They even told me they are doing all they can to resolve it. Reassuring me that everything will be resolve.

 

[Cafguy]

When you open the Drone you are one of only a few humans that has touched it....These Drones build and Test themselves on the assembly line with NO human interaction. They actually fly themselves to the shipping Dept. SO It would be impossible for you to buy a NEW bound DJI Drone.

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[iAmJD]

Sounds like a pure scam to me. Sorry but the Last authorized DJI dealer that wasnt a box store that I went too would walk the customer thru setting up their OWN account and THEN show them the ropes.

I hope they did this to me.. but, they didn't. They just get my email and help me create new DJI account then sign it in to the RC. no more no less.. after that we proceed to testing the drone outside the store.

 

[iAmJD]

When you open the Drone you are one of only a few humans that has touched it....These Drones build and Test themselves on the assembly line with NO human interaction. They actually fly themselves to the shipping Dept. SO It would be impossible for you to buy a NEW bound DJI Drone.

This must be true, But how come the support team send an email to me telling the possibility of the dealers irresponsibility of not unbinding the test account?

 

[Cafguy]

I am just confused why your dealer would open your Drone and bind it to their account.... Making things harder!! When they could have gone to the DJI site on a computer with you and shown you how to create an account...
Its just strange.

 

[iAmJD]

I am just confused why your dealer would open your Drone and bind it to their account.... Making things harder!! When they could have gone to the DJI site on a computer with you and shown you how to create an account...
Its just strange.

That's what makes me so angry about it.. and it gives me headache now looking for that staff. I was requesting for here details from the DJI store where she used to work with, but they are not giving her details to me.. it's so frustrating

 

[RodPad]

@Cafguy

"I am just confused why your dealer would open your Drone and bind it to their account.... Making things harder!! When they could have gone to the DJI site on a computer with you and shown you how to create an account...
Its just strange."

The employees didn't know or didn't care?

Actually this is all new news for me, curios when this started, not a clue if my MM1 is in this time frame.
Which will be something I will look into.

The problem with this thread?

I believe everything that @iAmJD has posted.
I haven't thought of any words that are?

Rod ..

 

[Cafguy]

The employees didn't know or didn't care

True Buying from authorized stores can come with such risks and a person new to DJI would not think to ask why they were doing what they were ....doing. I guess I am talking along the lines of the small dealers of DJI Drones, these dealers tend to give you "top of the line" service and advice and I have even seen a few of them help some small businesses get there new drone programs up and running. I suppose its all about who you are lucky enough to purchase your Drone with. In L.A. We have many AMAZING DJI Dealers! and great Drone Stores.

 

[Felix le Chat]

Good day folks, I am having a trouble right now. I bought a Drone (mini 3) a year ago. I bought it brand new and I used it occasionally for a year until I decided to sell to someone. But to my surprise the Drone was "already bound to another account" so I rushed to contact the DJI Local Store where I bought it a year ago. But, it was no luck from them. They told me that they cannot unbind it for me and only the DJI Support can.

My Question: WILL THE DJI SUPPORT REALLY CARES AND TAKE ACTION ABOUT IT?
- I HAVE MY PROOF OF PURCHASE OF OWNERSHIP stating that I bought it Brand new from the DJI local store (Authorized Dealer of DJI)

Does anyone know how to determine or show the complete email address of the person the Drone was bonded to? so that I may contact and send Email to that person?

There is a painfully simple solution to this situation.

You say that during the sale, you and the dealer went outside to test fly the drone... yes? That would explain why it is bound to another account.

Take it back to the individual who sold it to you, explain that they forgot to reset the drone, then watch as they unbind your drone from their account.

 

[iAmJD]

The employees didn't know or didn't care?

Yes, this is the problem: the employees, together with their manager, are doing absolutely nothing. All they want is sales, with no after-sales service responsibility.

 

[iAmJD]

There is a painfully simple solution to this situation.

You say that during the sale, you and the dealer went outside to test fly the drone... yes? That would explain why it is bound to another account.

Take it back to the individual who sold it to you, explain that they forgot to reset the drone, then watch as they unbind your drone from their account.

This is not possible now, as of yesterday, I talked to the store manager of this DJI dealer and was told that the staff who assisted me that day had already resigned. I even insisted to them about this employee's details, such as the complete name and contact number, but they never disclosed it to me. so frustrating!

 

[mavic3usa]

This is not possible now, as of yesterday, I talked to the store manager of this DJI dealer and was told that the staff who assisted me that day had already resigned. I even insisted to them about this employee's details, such as the complete name and contact number, but they never disclosed it to me. so frustrating!

This is one of the problems with the process. If a disgruntled employee is the "owner" of all the accounts in the shop and he get fired, he will walk away and take all the drones with him because DJI has a zero tolerance process which means they will not unbind a drone where an aggrieved employee is holding the company's drone for ransom. The shop's only recourse is to take the ex-employee to court but no court will be able to force an ex-employee to unbind the drones and no court will be able to force DJI to unlock the drones. Maybe the shop can sue for damages (loss of use) but that's going to be hard to prove.

Starting this month and going forward, shops should become aware of how to protect themselves but many will learn the hard way because this practice was going on for years and a shop either always believed they had a remedy thru DJI or else they didn't believe DJI could actually be so stupid as to install ransomware in their drones; surprise.

 

[PakNheat380]

Welcome to the forum from NW Montana

 

[Laborous]

Welcome to the forum from the beautiful woods of Maine!
I hope you are able to sort this out but IMO I believe the issue falls back to the DJI store where you purchased it.

 

[iAmJD]

This is one of the problems with the process. If a disgruntled employee is the "owner" of all the accounts in the shop and he get fired, he will walk away and take all the drones with him because DJI has a zero tolerance process which means they will not unbind a drone where an aggrieved employee is holding the company's drone for ransom. The shop's only recourse is to take the ex-employee to court but no court will be able to force an ex-employee to unbind the drones and no court will be able to force DJI to unlock the drones. Maybe the shop can sue for damages (loss of use) but that's going to be hard to prove.

Starting this month and going forward, shops should become aware of how to protect themselves but many will learn the hard way because this practice was going on for years and a shop either always believed they had a remedy thru DJI or else they didn't believe DJI could actually be so stupid as to install ransomware in their drones; surprise.

This is true... I guess that employee was holding a grudge from their company because one of their employee told me that the staff wasn't renewed from her work 2 months after we bought the drone from them.. and it makes it clearer to me that this is like a dead end on their end. After that conversation with the DJI store they never answer my calls and messages anymore.

I was begging for them to give the details of that employee so I can do it on my own to reach that staff, but no chance. I hate this customer's after-sales policy! It's so useless here.

 

[AMann]

Not sure about Philippine laws, but in most countries I’d think that both the employee and the store are responsible, because maybe the employees weren’t trained properly. I’d file a claim against the store if it’s allowed where you live. You may not get all your money back, but perhaps some. Be sure to mention negligence on the part of the store for not properly training their employees before having them represent the company by selling their merchandise to their customers.

 

[mavic3usa]

Not sure about Philippine laws, but in most countries I’d think that both the employee and the store are responsible, because maybe the employees weren’t trained properly. I’d file a claim against the store if it’s allowed where you live. You may not get all your money back, but perhaps some. Be sure to mention negligence on the part of the store for not properly training their employees before having them represent the company by selling their merchandise to their customers.

He did say it was over a year ago. There no way to prove the store did this to him when DJI won't verify any of the details. Plus, no judge is going to believe a drone can be locked up forever by a disgruntled employee. Imagine if anyone can take their one year old drone, create a new DJI account called DJI_Store_Employee_Test_Account, bind it, and then go back and blame the seller while claiming you've been flying it a-ok for the better part of a year before it went sideways. This guy is just going to have to join the Class should one get formed.

 

[AMann]

He did say it was over a year ago. There no way to prove the store did this to him when DJI won't verify any of the details. Plus, no judge is going to believe a drone can be locked up forever by a disgruntled employee. Imagine if anyone can take their one year old drone, create a new DJI account called DJI_Store_Employee_Test_Account, bind it, and then go back and blame the seller while claiming you've been flying it a-ok for the better part of a year before it went sideways. This guy is just going to have to join the Class should one get formed.

Well, what this really comes down to is another “should have read the manual thoroughly” issue too because the binding directions are in there and the OP should have discovered the issue existed before flying it at home, but oh well, too late.