Hello everyone,
I’d like to share my disappointing experience with DJI in the hopes that it helps others avoid the same problem and maybe pushes DJI to change its rigid policies. I recently bought a second-hand DJI Mini 3 Pro in heavily damaged condition. I legally purchased the drone and invested significant time and money to repair it. After successfully fixing it, I tried to connect it to my DJI account — only to discover that the drone is still bound to the previous owner's account. Unfortunately, I don’t know the previous owner, and the seller is no longer responding to my messages. I’ve provided DJI with this information and even offered to sign an ownership declaration. I’m willing to take full responsibility and even speak directly with the original owner if they ever reach out. Yet DJI Support refuses to unbind the drone unless the original owner gives permission, even though they have not responded to DJI’s own contact attempts either. This policy effectively penalises honest buyers and renders second-hand DJI drones nearly unusable. It feels less like a security measure and more like a way to discourage second-hand purchases and push people toward buying new drones. If DJI truly cared about users and ownership integrity, they would implement a fairer and flexible verification process, especially when the previous owner is unreachable.
If you’re considering buying a used DJI drone, be extremely cautious. You may end up with a device you cannot use, no matter how legitimate your ownership is.
DJI, I hope you reconsider your approach. You're making it harder for people to trust your brand.
Best regards,
Rossen
I’d like to share my disappointing experience with DJI in the hopes that it helps others avoid the same problem and maybe pushes DJI to change its rigid policies. I recently bought a second-hand DJI Mini 3 Pro in heavily damaged condition. I legally purchased the drone and invested significant time and money to repair it. After successfully fixing it, I tried to connect it to my DJI account — only to discover that the drone is still bound to the previous owner's account. Unfortunately, I don’t know the previous owner, and the seller is no longer responding to my messages. I’ve provided DJI with this information and even offered to sign an ownership declaration. I’m willing to take full responsibility and even speak directly with the original owner if they ever reach out. Yet DJI Support refuses to unbind the drone unless the original owner gives permission, even though they have not responded to DJI’s own contact attempts either. This policy effectively penalises honest buyers and renders second-hand DJI drones nearly unusable. It feels less like a security measure and more like a way to discourage second-hand purchases and push people toward buying new drones. If DJI truly cared about users and ownership integrity, they would implement a fairer and flexible verification process, especially when the previous owner is unreachable.
If you’re considering buying a used DJI drone, be extremely cautious. You may end up with a device you cannot use, no matter how legitimate your ownership is.
DJI, I hope you reconsider your approach. You're making it harder for people to trust your brand.
Best regards,
Rossen