DJI customer care

[Dotcomguy3020]

Has anyone ever had any issues with DJI customer care? I screwed up when sending in the mavic. First I was on the iPad mini and not connected to the network, so I didn't print the return page that goes in the box to identify who's drone is in there. Telephone support directed me to the page to print off to do that.
Next... I forgot to pull the battery off the drone. I took the props off like phone support told me, but not the battery. They said send in the drone and remote and all is good. Just curious if they'll send the battery back.. only time will tell, I guess. I'm assuming they email next week to tell me the gimbal overload issue is fixed.

Ps: there is no crashes or anything. No parameters messed with...

 

[Cyberpower678]

Next week? Try next month.

 

[Dotcomguy3020]

Oh those bastards! Really?

 

[Superdaddy]

Next week? Try next month.

Based on my very recent experience, these comments are not accurate. I sent my MP in on July 3rd. DJI received it on Thursday July 6. Received phone call same day. Shipped on Friday, received Tuesday. Admittedly, it was replacement and not repair but I found all negative comments to be untrue. DJl did admit that move between facilities caused delay but backlog gone.

My advice. Stay hopeful. Be nice. Give DJI a chance to help.

Good luck.

 

[Cyberpower678]

Based on my very recent experience, these comments are not accurate. I sent my MP in on July 3rd. DJI received it on Thursday July 6. Received phone call same day. Shipped on Friday, received Tuesday. Admittedly, it was replacement and not repair but I found all negative comments to be untrue. DJl did admit that move between facilities caused delay but backlog gone.

My advice. Stay hopeful. Be nice. Give DJI a chance to help.

Good luck.

You lucked out. Nearly every forum member that sent their unit in to DJI got it back 4-6 weeks later. Just spouting statistics here.

 

[Superdaddy]

You lucked out. Nearly every forum member that sent their unit in to DJI got it back 4-6 weeks later. Just spouting statistics here.

Don't you mean every forum member that posted a complaint that you read.

 

[Duncs65]

So far so good for me, sent mine on 1st of July, refurb unit arrived back 8 days later. in Perth WA which usually adds 3 days each way.

 

[Cyberpower678]

Don't you mean every forum member that posted a complaint that you read.

I’ll let @Thunderdrones who has been keeping track of this information.

 

[Former Member]

I’ll let @Thunderdrones who has been keeping track of this information.

@Superdaddy what part of the world are you in?

 

[Superdaddy]

@Superdaddy what part of the world are you in?

Northern Cal.

@Superdaddy what part of the world are you in?

Auburn, CA - 2 Day ground delivery from Cerritos unless weekend then 4 day