Definitely try your other two batteries, the other 47 and the little one. If the problem occurs on both, you have a problem with the drone, if not, you have a bad battery. Don't worry about hurting the drone, just do your tests so you have information for DJI to respond to. There's always a warranty, and they have sent out a few replacment drones.
It's going to take contacting DJI support in any case. They're pretty good, by the way.
Standard procedure for support is to ask for firmware version, and that you install the latest version. Don't forget, the batteries need to be updated as well, one at a time, after the aircraft is updated. Controller may need it too.
The batteries are "smart" containing internal management that affects charging, operation monitoring, and an automatic discharge system to keep them healthy. Lots of stuff in there, and any of it can go wrong.