Get more from your Mavic
The largest Mavic community in the world
Join Us Now

DJI Refresh

Gimbal2019

Member
Joined
Oct 2, 2019
Messages
22
Reactions
19
Age
65
Location
Nelson BC Canada
Visit site
I want to share my experience with DJI Refresh.
Dec 9 I crashed my Mavic Air - went thru DJI Refresh to get my drone fixed.
I followed their detailed instructions carefully … after shipping my Mavic Air from Canada to the USA I thought to myself well that's it for a few months, especially with Christmas coming up. DJI kept me updated on the drones status with several emails … that made me feel good.
Then Jan 11 I did my first flight with the replacement Drone.:)
WOW am I ever HAPPY with DJI Refresh, not only was it a lot faster than I expected but they sent me a brand new Mavic Air.
But That's not All!!
Obviously I wanted to get the DJI Refresh coverage for my done again but the small print said its not purchasable after a repair/replacement so I contacted DJI Refresh they got back to me right away and said would have to send my question to the correct dept.
I was all worried because it says the DJI Refresh must be purchased within 72 Hours.
DJI Refresh emailed me a couple days later (dealing with the weekend) and said they went ahead and transferred the remaining coverage to my replacement drone - that also made me feel good. They also informed me I could purchase DJI Refresh+ one time and have the same coverage for another year. Which I happily did right away.
This kind of service really makes me feel comfortable using DJI products.
I WILL buy more drones and I wanted to try another brand but DJI has proved their value to me so....
 

wjkrysak

lesser known member
Premium Pilot
Joined
Mar 1, 2018
Messages
2,070
Reactions
8,936
Location
Georgia, USA
Visit site
Good for you. I had a similar experience. I purchased my MA in February 2018, with no DJI refresh. Crashed it this year, beyond warranty. I email submitted my repair, they responded with very reasonable estimate, I agreed, paid and was flying 10 days later. Like you, they replaced it with a new MA and offered the DJI refresh. I bought it and now have DJI Refresh on both my MA and MM. I was impressed with the timely responses and how fast it moves through their repair/replacement system. I recently had a similar experience with my MA controller (connector malfunction). They replaced it, no charge under warranty. I am pleased with my experience with DJI Repair. Enjoy your flying.
 
  • Like
Reactions: GregE

Thomas B

Moderator
Staff Member
Premium Pilot
Joined
Jan 25, 2019
Messages
12,735
Reactions
16,669
Location
Gilbert, Arizona
Visit site
You can do Refresh+ at any time, if you still have a replacement under original Refresh left. Extends for another year.
 

GregE

Well-Known Member
Joined
Jan 10, 2020
Messages
159
Reactions
135
Location
Wetside, WA
Visit site
Good to know.

How about when buying used from a private seller? Saw something about a video requirement to show it operating..
 
  • Like
Reactions: easyheimer

easyheimer

Well-Known Member
Joined
Nov 21, 2019
Messages
253
Reactions
97
Age
36
Location
Bristol CT
Visit site
Good to know.

How about when buying used from a private seller? Saw something about a video requirement to show it operating..

Wondering this as well. Has anyone sent a video in to DJI and did it have to be as detailed as the one they show as an example?
 
DJI Mavic Mounts

New Threads

Forum statistics

Threads
97,105
Messages
1,116,225
Members
124,664
Latest member
Stokesy_SWFC