Error loading quiz

VvBURNvV · Jan 31, 2019

Can anyone help with this? Updated everything and got some quiz that is needed but it does not load. App gets stuck on blank page after an error 800.

Oconnb910 · Feb 1, 2019

VvBURNvV said:
Can anyone help with this? Updated everything and got some quiz that is needed but it does not load. App gets stuck on blank page after an error 800.

My suggestion would be to uninstall the app and then do a clean install with the latest version

Oconnb910 · Feb 1, 2019

VvBURNvV said:
Can anyone help with this? Updated everything and got some quiz that is needed but it does not load. App gets stuck on blank page after an error 800.

And you need to make sure you have an internet connection when you are starting that up because that quiz needs to have that

VvBURNvV · Feb 2, 2019

Oconnb910 said:
And you need to make sure you have an internet connection when you are starting that up because that quiz needs to have that

I appreciate the help though it does not work.

bliksem · Feb 3, 2019

I'm stuck with the same issue, I'm on the latest version.

Mikrotx · Feb 4, 2019

+1 here. I just got the M2Z with the Smart Controller. Tried everything and got the same error. I updated to the latest firmware. Refresh the firmware. Downgrade the firmware and update it again. Same results.

old man mavic · Feb 5, 2019

this may be totally wrong but today is Chinese new year and it is common for companies in China to completely shut down during this time maybe the DJI servers are down at the moment

RickyTrue · Feb 18, 2019

Has anyone resolved this issue. At the moment i have a Mavic 2 And smart controller that i cannot fly

Vitamin-J · Feb 18, 2019

I'm having the same problem. It's been 14 days since I've initiated a ticket with DJI & they have not presented any solutions.

RickyTrue · Feb 18, 2019

I phone their support team who are now looking into the problem.
They were aware of the problem
I am hoping to get resolved in next couple of days

Darrell_Mavic 2 · Feb 22, 2019

Same problem here, DJi support was NO help what so ever. If I knew this I would not have bought the drone and SC.

Drbobk · Feb 23, 2019

I’ve had the same problem with the quiz and smart controller, and DJI acted like they never heard about it before I called two days ago. No way out that I know of other than restarting the controller, but when I do that at least it doesn’t require the quiz again right away.

Vitamin-J · Feb 25, 2019

The fastest way to deal with the symptoms I've found is to just close the Go 4 app & restart the app only (not the whole controller). To do so, press & hold the back button on the controller then tap the left button on the 5D joystick. It will then show you all open apps, & then you can drag & swipe up on the Go 4 app to close it. Afterwards relaunch the Go 4 app. If you should get lost in menus you can press & hold the backb utton again & tap the up button on the 5D joystick to take you "home".

Point Zero · Feb 25, 2019

Sorry for your troubles guys, is this issue just Smart Controller related? Cant believe this would take DJI so long to fix, whats going on with their software division!

Vitamin-J · Feb 25, 2019

It is quite ridiculous how long it's taking them to fix a systemic problem. It appears to be isolated to the Smart Controllers only, from what I understand.

Campin123 · Feb 26, 2019

DJI, come on and fix this problem, how can you do this to your customers? Just disable that **** quiz in a firmware update.

Campin123 · Feb 28, 2019

Received email from DJI tech support saying their engineers fixed the quiz problem. They asked me to restart the drone and control. Unfortunately that is not the case as the quiz message popped up within 1 minute of turning on the drone and sSC

Campin123 · Mar 2, 2019

Good news, DJI removed the knowledge quiz in the recent SC firmware update. Have started drone and controller multiple times and no quiz message. Thanks DJI for listening!