Expert Drones

[jimndee]

Why does Expert Drones want all my drone parts when only gimble is bad

 

[msinger]

I've never seen any type of warranty for DJI products that allows customers to dissemble the aircraft to remove the defective part, send it in, get a replacement, and repair it on their own. There are likely many reasons this process works like this -- here are a few:

• Repair work done by an unauthorized party can void the DJI warranty
• It would be impossible for the warranty provider to confirm the part in question is the problem
• It would be impossible for the warranty provider to test the aircraft after replacing the part
• Allowing the warranty provider to do all of the work could eliminate a lot of potential back and forth
  
• Customers could break other parts while attempting to remove the defective part
• Customers could abuse the system by sending in parts from aircraft not covered under warranty

If you want to the real answer, you should probably ask Expert Drones.