Flyaway Replacement Service

[Hornet600]

Apologies for the newbie question, but could somebody confirm that my Mini 3 is bound should I need to use the Flyaway Service.

 

[FLDave]

When and how did you purchase Care Refresh? DJI should be able to provide the details you want.

 

[Hornet600]

When and how did you purchase Care Refresh? DJI should be able to provide the details you want.

2 days ago & I purchased it through the DJI store, I’m sure I’ve done it correctl, I just wanted it confirmed for my own sanity.

 

[old man mavic]

@Hornet600 ,if you already have the drone ,then after you have activated / registered it with DJI if you had purchased the care refresh when you ordered the drone ,then it would automatically commence as soon as you registered it, it is linked to your Email address
if on the other hand you registered the drone without Care refresh then you have 48 hours after doing that to purchase it
and finally if you had it for say a week or so, and then decided to get the care refresh ,then you have to submit video proof of it flying ,and that it is undamaged

 

[Hornet600]

@Hornet600 ,if you already have the drone ,then after you have activated / registered it with DJI if you had purchased the care refresh when you ordered the drone ,then it would automatically commence as soon as you registered it, it is linked to your Email address
if on the other hand you registered the drone without Care refresh then you have 48 hours after doing that to purchase it
and finally if you had it for say a week or so, and then decided to get the care refresh ,then you have to submit video proof of it flying ,and that it is undamaged

Cheers for that info

 

[old man mavic]

@Hornet600 if you go on the DJI website all the info about how the care refresh works is available to read, as well as a manual for your drone in PDF form to view on your computer, or some other device that has internet connectivity you can also print it out if you prefer hard copy
but beware it takes quite a lot of pages to print out the whole thing
of course you can select individual pages and just down load them for reference and carry them with you to refresh your memory if you haven't flown for a while

 

[Deleted member 84685]

Not so much it in flight,they require video of it sitting powered up showing all info that drone and remote has installed, and some other info onscreen,,this is what I sent to them,,,then there engineers acept or decline it,,,this video was accepted by them

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No flight was needed,,,as seen they want to see certain settings and GPS
This clip not to organized so pays to know where all settings and info is before starting vid so not so long ,,I should have explained what I was doin and looking at after watching it back,,yes gimble calibration is something they want to see,,

As per your question if you followed the binding in app which has another process it looks ok,,contact dji to confirm it worked

 

[old man mavic]

@lanzone thanks for the clarification,on the care refresh requirements ,i seem to remember that a video of it in flight was part of the process several years ago ,maybe things have changed

 

[Hornet600]

@Hornet600 if you go on the DJI website all the info about how the care refresh works is available to read, as well as a manual for your drone in PDF form to view on your computer, or some other device that has internet connectivity you can also print it out if you prefer hard copy
but beware it takes quite a lot of pages to print out the whole thing
of course you can select individual pages and just down load them for reference and carry them with you to refresh your memory if you haven't flown for a while

Once again cheers, thanks for that info & taking the time to reply.

 

[Deleted member 84685]

https://repair.dji.com/Files/DJI%20Care%20Video%20Verification%20Tutorial.pdf

This for those who curious on process for video submission

 

[peterc4]

wow, war and peace, yes you are good mate

 

[nick779]

Apologies for the newbie question, but could somebody confirm that my Mini 3 is bound should I need to use the Flyaway Service.

View attachment 148690

I believe it's actually under the value added service tab.

 

[cue]

Apologies for the newbie question, but could somebody confirm that my Mini 3 is bound should I need to use the Flyaway Service.

View attachment 148690

I believe you have to bind the transmitter (flight controller) as well. Seems counterintuitive since it's the aircraft that's of concern, but there it is. They got me on that the first time.

 

[zeusfl]

Once you get activate your refresh agreement, you will receive from DJI an email like this one attached in PDF. Is the agreement with all the information. This example is from my Mavic 3 but all serial numbers and email address has been modified so are not real.