Hello everyone,
I would like to tell you about my nightmare customer service experience with mavic mini.
-I purchased a brand new mavic mini combo on DJI website in late September.
-On my second time flying the drone, the remote controller was unresponsive and crashed on its own in bright day light with no metal or magnetic objects near the aircraft (Please see attached: DJI Analysis).
-I sent in my mavic mini along with the brand new remote controller for analysis in October.
-Upon conclusion of the analysis, I was informed that they needed to repair my BRAND NEW remote controller(I used it twice-no damage) and I was quoted $27 to repair my remote controller.
-2 months passed since I sent the item for analysis and I am still back and forth with the customer service.
-I was billed $264 and I asked them about the DJI Care that I have. I was initially informed that the remote controller is not covered by the DJI Care.
Long story short, they wanted me to pay $27 for the defected brand new remote controller that I believe was the cause of the accident.
Today, after 2 months of back and forth, they told me that would cover the remote controller UNDER WARRANTY.
If they cover the remote controller under warranty, shouldn't they cover the mavic mini under warranty and replace it with a brand new one? (without me using my 2 replacements under DJI Care)
Any help would greatly be appreciated!


I would like to tell you about my nightmare customer service experience with mavic mini.
-I purchased a brand new mavic mini combo on DJI website in late September.
-On my second time flying the drone, the remote controller was unresponsive and crashed on its own in bright day light with no metal or magnetic objects near the aircraft (Please see attached: DJI Analysis).
-I sent in my mavic mini along with the brand new remote controller for analysis in October.
-Upon conclusion of the analysis, I was informed that they needed to repair my BRAND NEW remote controller(I used it twice-no damage) and I was quoted $27 to repair my remote controller.
-2 months passed since I sent the item for analysis and I am still back and forth with the customer service.
-I was billed $264 and I asked them about the DJI Care that I have. I was initially informed that the remote controller is not covered by the DJI Care.
Long story short, they wanted me to pay $27 for the defected brand new remote controller that I believe was the cause of the accident.
Today, after 2 months of back and forth, they told me that would cover the remote controller UNDER WARRANTY.
If they cover the remote controller under warranty, shouldn't they cover the mavic mini under warranty and replace it with a brand new one? (without me using my 2 replacements under DJI Care)
Any help would greatly be appreciated!

