HUA Flying

[rexster1505]

So, last week while flying around a house build, I failed to see the dead tree limbs and flew sideways into them with my Mavic 3 Classic. Got hung up in them, but motors were still turning, so applied left stick to see if you could fly out of the twigs. No luck, got flipped over but then fell about.30 feet to the ground, landing upside down. One rotor blade broken several others with broken rotor tips. Everything looked good. Took everything back home, replaced the blades, and turned on the bird. Oops, camera is slightly skewed to the right. Did a gimbal calibration which did not help.
Long story short, Filled out DJI service request, immediately received a packing slip in an email. Sent off Saturday afternoon. I had to package up a battery, the controller and the aircraft. DJI in Fort Worth received it on the following Tuesday. On Wednesday, DJI sends cost estimate of 73 dollars. Make a payment. On Thursday, I receive an email that the repair is made. However there is no stock available for the replacement aircraft in the US. BUT, DJI Canada will be sending me the replacement, and Fort Worth is sending me my controller and battery back separately. Today, I received my controller, battery and 4 new blades. The aircraft should be following in 3 work days.
DJI does have it together for sure.

 

[mavic3usa]

Good to hear; haven't had a chance to use this but glad it's working out despite the issues currently in progress. You will receive back a refurb, correct? Some people criticize that process and don't think it's a good process (for that reason, and others). However, I think it's find because I understand what "refurb" means.....

 

[rexster1505]

We'll see. I had a problem with my second hand Pocket 2 last year. Sent it in, paid 75 dollars and got a brand new Pocket 2 in it's place. There were no markings on the box relating to a refurbished unit.

 

[Cafguy]

You will receive back a refurb, correct?

Thats right. DJI does not repair Drones they only make them. If you want your old Drone back it has to be an enterprise.

 

[PHZ]

With a “new” drone goes a new serial number and a new FAA registration ($5).

 

[GFields]

Good to hear. Thanks for sharing

 

[rexster1505]

With a “new” drone goes a new serial number and a new FAA registration ($5).

not necessarily. All you have to do is add it to your account and tag the new drone with the registration number

 

[mavic3usa]

With a “new” drone goes a new serial number and a new FAA registration ($5).

not necessarily. All you have to do is add it to your account and tag the new drone with the registration number

Recreational flyers pay $5 one time only and add as many drone serial numbers as they wish to their single registration.

Part 107 commercial flyers must continue to pay $5 for each and every new drone serial number they acquire since it is a new and separate registration (I believe this is correct).

 

[Mrprop365]

DJI does have it together for sure.

Not always. it took them 6 months to send me a new drone.

 

[rexster1505]

Not always. it took them 6 months to send me a new drone.

I got my new drone's shipping info today. Coming from Canada

 

[guzewski]

DJI does have it together for sure.

The RC-2 for my Mini 4 Pro started acting up: The right jog wheel would fail after about 10 minutes of power, and the controller insisted on a calibration. The calibration would fail because of the faulty jog wheel and I'd be grounded for 20 minutes while the RC-2 cooled down.

Anyway, a quick chat with DJI support showed the RC-2 had about a month of warranty left (my Care Refresh does not cover the controller). They send me a free shipping label and I sent them the controller. The next morning I got an email saying that the controller was received. Later that day I got another email saying the controller was fixed and shipped. The next day I received a brand new RC-2 controller along with the SD card and lanyard hoops that were sent with the faulty controller. I was impressed.

This was all in Canada. I have no idea if the support would be as good elsewhere.

 

[Cymruflyer]

I had a gimbal issue, spent money on advertisers on here who never could fix it but the one in Virginia charged me twice and never refunded or repaired the problem.

I sent it to DJI for free, and they had it ready to send, well a new one, within the week and they also paid the return shipping DJI customer service and repair people are great.