3/30 Hubby emails DJI Support that the gimbal on his MP has stopped working; he attaches an invoice showing that he bought it on Amazon 2017 1126 and requests warranty repair
3/30 16h later, DJI replies, “Good day. Thank you for your email. We apologize for the troubles that you encountered with your DJI product. The next step would be sending your drone in for repair to have this assessed and fixed.” They include a link to an online repair form for him to fill in plus a pre-paid shipping label for UPS Ground to a repair facility in Texas
4/02 Hubby replies by email that he has packed the quad and RC as he was instructed and UPS has just scanned the tracking number into their system
4/03 DJI acknowledges that the tracking number indicates that the item is in transit
4/06 DJI acknowledges receipt, provides a case # and lists the serial #s of the 2 items
4/06 DJI states the unit has been evaluated by the repair team, provides a link to follow the progress of the repair, says the total cost for the part, labor and shipping will be $181, all covered under warranty; the part “Gimbal Axis Arm Module (Excluding FPC/Coaxial Cable/Cable Cover)” is $51 and the 2h labor is $130, shipping both ways is $0.00
4/06 DJI requests that hubby complete a customer satisfaction survey
4/09 DJI email states repair completed
4/09 DJI second email states the AC will be shipped within 2 days
4/09 DJI third email states AC has been shipped, lists same serial #s as received, also returning his joystick protector, provides UPS tracking #
4/09 UPS email indicates package will arrive here in LA on 4/12
4/12 UPS delivers the package at 2pm
4/12 Upon “unboxing,” hubby is surprised to find 4 new propellers — 2 per 2 separate bubble wraps; there are also instructions re linking the RC to the AC if necessary, which causes him to double-check that the serial #s have not changed; in addition, there is what appears to be a new gimbal cover, as this one has a slit to hold the new silicone cover — as he removes the 2 covers, hubby notices that he neglected to remove the Polar Pro ND32-PL filter prior to shipping the AC; his only disappointment is that he cannot fly it today as it’s very windy
P.S. I created the above in Word and pasted it here -- I'm amazed that the formatting is so well preserved. Kudos! to the site's designer
3/30 16h later, DJI replies, “Good day. Thank you for your email. We apologize for the troubles that you encountered with your DJI product. The next step would be sending your drone in for repair to have this assessed and fixed.” They include a link to an online repair form for him to fill in plus a pre-paid shipping label for UPS Ground to a repair facility in Texas
4/02 Hubby replies by email that he has packed the quad and RC as he was instructed and UPS has just scanned the tracking number into their system
4/03 DJI acknowledges that the tracking number indicates that the item is in transit
4/06 DJI acknowledges receipt, provides a case # and lists the serial #s of the 2 items
4/06 DJI states the unit has been evaluated by the repair team, provides a link to follow the progress of the repair, says the total cost for the part, labor and shipping will be $181, all covered under warranty; the part “Gimbal Axis Arm Module (Excluding FPC/Coaxial Cable/Cable Cover)” is $51 and the 2h labor is $130, shipping both ways is $0.00
4/06 DJI requests that hubby complete a customer satisfaction survey
4/09 DJI email states repair completed
4/09 DJI second email states the AC will be shipped within 2 days
4/09 DJI third email states AC has been shipped, lists same serial #s as received, also returning his joystick protector, provides UPS tracking #
4/09 UPS email indicates package will arrive here in LA on 4/12
4/12 UPS delivers the package at 2pm
4/12 Upon “unboxing,” hubby is surprised to find 4 new propellers — 2 per 2 separate bubble wraps; there are also instructions re linking the RC to the AC if necessary, which causes him to double-check that the serial #s have not changed; in addition, there is what appears to be a new gimbal cover, as this one has a slit to hold the new silicone cover — as he removes the 2 covers, hubby notices that he neglected to remove the Polar Pro ND32-PL filter prior to shipping the AC; his only disappointment is that he cannot fly it today as it’s very windy
P.S. I created the above in Word and pasted it here -- I'm amazed that the formatting is so well preserved. Kudos! to the site's designer
