Hello Everyone, first time poster here,
i have an interesting story that combines many of the issues other people on this forum posted before.
a little history;
i bought my first DJI drone in early 2017, a mavic (1) pro.
I had landed it once in a tree, involuntarily but that was the only user mistake I made with it, after this incident the camera image was quite soft on the sides. And it was fixed by DJI, covered by DJI care after paying another small fee (why do you have to pay a repair fee if you have an insurance?)
So when the rumors came about of a new Mavic with a 1” sensors, I got, like many, quite excited.
After the announcement I made my order 2 hours later. As I was about to go on vacation a week later to Taiwan, traveling out of Beijing(expat in beijing), I wanted to get the drone as fast as possible, as the delivery of the first mavic took nearly a week, as it seemed that DJI shipped via train and not air ways.
To my surprise the new drone arrived only a few days later, so my Taiwan vacation was rescued.
So I was off to Taiwan, and off to my first mavic 2 pro flight, as Beijing is a freaking huge no fly zone, everything within the 6th ring road is blocked.
I took my first fight in taidong, not too long, just captured the nice surroundings.
After the first flights, I realized how hot the motors became, after landing they felt as hot, nearly painful to touch.
I contacted the DJI support and they assured me everything is normal they can get hot up to 60degrees Celsius.
Another thing that made me curious is that I had to calibrate the drone before nearly every flight. I had to do this with the original mavic hardly every 10th flight.
Also the drone moved a bit when I had it hovering above my head after take-off and also when I did time lapses later on, in the resulted videos you could make out some spin/movement.
After a few days I arrived in Hualien, on the east coast of Taiwan, here is the beautiful taroko gorge and I was planning to take videos of it.
I went into the shakadang trail and at some point I planned to take off, calibrating again….
Then the drone’s sensors complained after take-off about obstacles and I decided to fly somewhere else.
The next spot was more clear but the drone decided to complain again, but I felt this was safe enough, so I deactivated the obstacle avoidance(my bad not to have it reactivates but i think was followed, maybe couldnt have been avoided after all), so I flew higher and the drone was in free air, some 50 meters above me and I took my videos, the drone was some 200-300 meters away and lots of vegetation and rocks should be blocking the signal, but occu sync 2.0 held what it promised, good reception of the video.
Then I was on the way back still video recording, this time a little lower for more detail.
The drone was very close to the starting point and I took my thumb of the stick to make the drone stop.
But the drone kept flying straight, so I counter measured and pulled the stick back to make it stop.
DJI later told me this is normal behavior since the drone lost the GPS signal and went into ATTI mode, why would the drone continue to fly straight in ATTI mode once I put the direction lever in idle position?
I wasn’t in air plane mode!
In the next few moments, the video signal got weak and broke off and my whole Iphone screen went black! BLACK! Not even menus were visible, i panicked and I told the drone to fly up, to get to safety and free space, and then I recognized that the display of the controller showed a “sd card full” message.
I then exited the DJI GO 4 app and terminated it fully on the iphone and restarted it. Once I was reconnected to the drone and got a video feedback again, the drone was already on the ground, I could watch some beautiful rocks and plants.
Imagine my feelings at this moment. After a while the battery died and I couldn’t find the drone in time, even though I was looking for 3 days for it.
i walked through a river and river bed to find it, but i think the drone must have crashed on a higher level.
I contacted DJI and told them what happened, of course I got the typical “we are sorry bla bla” etc.
They asked me to send them the flight recordings and I synced them to their server.
After a few days they came back to me and told me they couldn’t find any strange behavior of the drone, It was functioning as it should have.
We wrote each other at least 10 times the same things over and over again; my statement about what happened on the app was completely ignored.
They made me a generous offer, I could pay 85% and get a new mavic 2 pro with battery, without controller and charger.
I continued my claims but they were ignored over and over again.
After a while I swallowed that pill and took their generous offer.
On my next business trip to Shenzhen(home to DJI) I was able to try the new drone, I was at the large square of the town hall building and wanted to fly down the long street that passes in the center of Shenzhen, passing many high rise buildings like the Shenzhen stock exchange.
I took off and flew down the street, after a few hundred meters I flew backwards to get the right spot to start the recording. When the drone was already on its way back down the street and towards me, the video feed froze! That time the menus where still active and changing but I didn’t get any update on what the drone’s camera sees. I continued to fly straight, as I knew there were no obstacles in the way, after a few hundred meters, I restarted the app, and I could see the live feed again and landed.
I then replaced the battery and took off one more time. This time I flew into the other direction when the same thing happened again, but this time the feed came back by itself after a few seconds.
While landing, the first or the second time(not sure) that day, the drone reported again a loss of gps signal, I would like to state that the drone was in complete free space, no buildings several hundred meters next to it, the gps signal loss was only a few seconds but still.
Also interesting to mention, the engines of my second Mavic 2 pro were not near as hot as they were on the first Mavic 2 pro.
I am posting this to see how many other people have experiences like mine.
I think its outrages how DJI behaves, knowing they are the market leader without any meaningful competition.
There is clearly still a lot of bugs in the systems and the customers are being used as beta testers.
Please let me know what similar experiences were made by you or other users.
best regards
i have an interesting story that combines many of the issues other people on this forum posted before.
a little history;
i bought my first DJI drone in early 2017, a mavic (1) pro.
I had landed it once in a tree, involuntarily but that was the only user mistake I made with it, after this incident the camera image was quite soft on the sides. And it was fixed by DJI, covered by DJI care after paying another small fee (why do you have to pay a repair fee if you have an insurance?)
So when the rumors came about of a new Mavic with a 1” sensors, I got, like many, quite excited.
After the announcement I made my order 2 hours later. As I was about to go on vacation a week later to Taiwan, traveling out of Beijing(expat in beijing), I wanted to get the drone as fast as possible, as the delivery of the first mavic took nearly a week, as it seemed that DJI shipped via train and not air ways.
To my surprise the new drone arrived only a few days later, so my Taiwan vacation was rescued.
So I was off to Taiwan, and off to my first mavic 2 pro flight, as Beijing is a freaking huge no fly zone, everything within the 6th ring road is blocked.
I took my first fight in taidong, not too long, just captured the nice surroundings.
After the first flights, I realized how hot the motors became, after landing they felt as hot, nearly painful to touch.
I contacted the DJI support and they assured me everything is normal they can get hot up to 60degrees Celsius.
Another thing that made me curious is that I had to calibrate the drone before nearly every flight. I had to do this with the original mavic hardly every 10th flight.
Also the drone moved a bit when I had it hovering above my head after take-off and also when I did time lapses later on, in the resulted videos you could make out some spin/movement.
After a few days I arrived in Hualien, on the east coast of Taiwan, here is the beautiful taroko gorge and I was planning to take videos of it.
I went into the shakadang trail and at some point I planned to take off, calibrating again….
Then the drone’s sensors complained after take-off about obstacles and I decided to fly somewhere else.
The next spot was more clear but the drone decided to complain again, but I felt this was safe enough, so I deactivated the obstacle avoidance(my bad not to have it reactivates but i think was followed, maybe couldnt have been avoided after all), so I flew higher and the drone was in free air, some 50 meters above me and I took my videos, the drone was some 200-300 meters away and lots of vegetation and rocks should be blocking the signal, but occu sync 2.0 held what it promised, good reception of the video.
Then I was on the way back still video recording, this time a little lower for more detail.
The drone was very close to the starting point and I took my thumb of the stick to make the drone stop.
But the drone kept flying straight, so I counter measured and pulled the stick back to make it stop.
DJI later told me this is normal behavior since the drone lost the GPS signal and went into ATTI mode, why would the drone continue to fly straight in ATTI mode once I put the direction lever in idle position?
I wasn’t in air plane mode!
In the next few moments, the video signal got weak and broke off and my whole Iphone screen went black! BLACK! Not even menus were visible, i panicked and I told the drone to fly up, to get to safety and free space, and then I recognized that the display of the controller showed a “sd card full” message.
I then exited the DJI GO 4 app and terminated it fully on the iphone and restarted it. Once I was reconnected to the drone and got a video feedback again, the drone was already on the ground, I could watch some beautiful rocks and plants.
Imagine my feelings at this moment. After a while the battery died and I couldn’t find the drone in time, even though I was looking for 3 days for it.
i walked through a river and river bed to find it, but i think the drone must have crashed on a higher level.
I contacted DJI and told them what happened, of course I got the typical “we are sorry bla bla” etc.
They asked me to send them the flight recordings and I synced them to their server.
After a few days they came back to me and told me they couldn’t find any strange behavior of the drone, It was functioning as it should have.
We wrote each other at least 10 times the same things over and over again; my statement about what happened on the app was completely ignored.
They made me a generous offer, I could pay 85% and get a new mavic 2 pro with battery, without controller and charger.
I continued my claims but they were ignored over and over again.
After a while I swallowed that pill and took their generous offer.
On my next business trip to Shenzhen(home to DJI) I was able to try the new drone, I was at the large square of the town hall building and wanted to fly down the long street that passes in the center of Shenzhen, passing many high rise buildings like the Shenzhen stock exchange.
I took off and flew down the street, after a few hundred meters I flew backwards to get the right spot to start the recording. When the drone was already on its way back down the street and towards me, the video feed froze! That time the menus where still active and changing but I didn’t get any update on what the drone’s camera sees. I continued to fly straight, as I knew there were no obstacles in the way, after a few hundred meters, I restarted the app, and I could see the live feed again and landed.
I then replaced the battery and took off one more time. This time I flew into the other direction when the same thing happened again, but this time the feed came back by itself after a few seconds.
While landing, the first or the second time(not sure) that day, the drone reported again a loss of gps signal, I would like to state that the drone was in complete free space, no buildings several hundred meters next to it, the gps signal loss was only a few seconds but still.
Also interesting to mention, the engines of my second Mavic 2 pro were not near as hot as they were on the first Mavic 2 pro.
I am posting this to see how many other people have experiences like mine.
I think its outrages how DJI behaves, knowing they are the market leader without any meaningful competition.
There is clearly still a lot of bugs in the systems and the customers are being used as beta testers.
Please let me know what similar experiences were made by you or other users.
best regards
