Hello all - came across the forum after some unfortunate circumstances with my Mavic Air yesterday. Very helpful and I look forward to hours of reading ahead.
So.....currently on Maui and have flown my Mavic Air 4-5 times with no issues. Was flying yesterday and after about 10-12 minutes of flying I was flying it back in. The MA was about 100 feet from me just stopped mid flight. No obstructions, plenty of battery etc in the flight path to have caused this. I lost all control of the it at this point and could do nothing. Tried swiping the auto land button but nothing. Then suddenly it started to fly straight up and away from me. I had a disconnected from drone error (or something to that affect). The real problem was the drone established a new home location at some point during my flight an dI have no idea how or why. So with no luck reconnecting to the drone I assume it "Returned Home" which had been reset over the ocean. Drone self landed in the ocean and it's gone.
Is this user error? What did I do to that would have caused a new home location to have been established? I know I did nothing wrong to cause it to randomly disconnect and am looking for any feedback. Do I have any chance of reimbursement from DJI? I assume I go to their website and start the claims process?
I have done all necessary firmware updates every time needed (and it seems like almost every time I fly in the last couple weeks). Also, calibrated the drone yesterday before my last flight.
For what it's worth, I also have a Phantom 4 and have had it for a couple years. Not brand new to flying.
Thank you for reading and any suggestions or info is much appreciated.
So.....currently on Maui and have flown my Mavic Air 4-5 times with no issues. Was flying yesterday and after about 10-12 minutes of flying I was flying it back in. The MA was about 100 feet from me just stopped mid flight. No obstructions, plenty of battery etc in the flight path to have caused this. I lost all control of the it at this point and could do nothing. Tried swiping the auto land button but nothing. Then suddenly it started to fly straight up and away from me. I had a disconnected from drone error (or something to that affect). The real problem was the drone established a new home location at some point during my flight an dI have no idea how or why. So with no luck reconnecting to the drone I assume it "Returned Home" which had been reset over the ocean. Drone self landed in the ocean and it's gone.
Is this user error? What did I do to that would have caused a new home location to have been established? I know I did nothing wrong to cause it to randomly disconnect and am looking for any feedback. Do I have any chance of reimbursement from DJI? I assume I go to their website and start the claims process?
I have done all necessary firmware updates every time needed (and it seems like almost every time I fly in the last couple weeks). Also, calibrated the drone yesterday before my last flight.
For what it's worth, I also have a Phantom 4 and have had it for a couple years. Not brand new to flying.
Thank you for reading and any suggestions or info is much appreciated.