Mavic Air fixed very quickly

[ebrandon]

Just in the interest of getting accurate information out there...

Last Monday I dropped my Mavic Air. It was off, it just fell three feet from my open bag onto the ground.
Next time I tried to fly it I had multiple errors (IMU, accelerometer, gimbal) and trying resets & calibrations didn't work.

So on Monday afternoon I created a repair ticket on DJI's website, and sent them the drone via UPS.
UPS Delivered it to them on Wednesday.
On Thursday they diagnosed the problem and sent me a repair authorization request. I paid, and by the end of day Thursday the drone was repaired.
Today, Friday morning, the drone is with UPS on its way back to me.

Based on all the "horror stories" I had heard about DJI's support service, I was expecting it would take 4-8 weeks to get my drone back. Instead DJI received it, diagnosed it, repaired it, and shipped it back to me in 3 days!

 

[philh24]

That is incredible [emoji1303]

 

[ciegutierrez]

WHAAAAAT? What a improvement!!! Happy flying!!!

 

[e3m6n3s]

I am glad to hear that you are back in the air but most likely it is not the same drone. I bet you they swapped it out, especially if it was under their care plan.

This is the way they do business, which I detest.

 

[Vind]

If you reg with the faa you have to give serial number so I don’t think they would swap it out

 

[e3m6n3s]

If you reg with the faa you have to give serial number so I don’t think they would swap it out

Reply is based on experience and reports from others.

 

[lannes]

I agree it could be just swapped out with as refubished unit for such a fast turn around.

Does the op have an idea of the repairs that were required, maybe they just did a factory IMU and compass calibration, tested the AC and sent it back

 

[Mike4884]

I think it's too early for refurbished units just yet ...he probably got a brand new one... lucky him

 

[ebrandon]

OP Here. Here's my repair work order. UPS will deliver the drone on Tuesday, and I'll let you know if I get back a fixed one, a refurb, or a new one.

 

[Cut.Aussie]

Why would you be charged for the repair, would not the Air be covered by warrant, can’t be more than a few weeks old?

 

[Jdyowa]

If you reg with the faa you have to give serial number so I don’t think they would swap it out

I registered and it didn't ask for serial number .

 

[Vind]

You mean that’s what
they do swap it out

 

[Vind]

I just registered mine with USA faa and had to give serial number
Let us know what you get Very interesting

 

[Vind]

You shouldn’t have posted or told them you dropped it should have said you were flying it lost signal and it fell
Maybe that’s why you’re getting charged
Just a thought

 

[ebrandon]

Wanted to give everyone an update. I got the Mavic Air back, and sure enough it was swapped out with a brand new drone that works great.

Maybe they felt sorry for me? Perhaps the first Mavic Air pilot to break his new drone!

 

[Vind]

We’re you charged

 

[ebrandon]

We’re you charged

Yes, I was charged for a repair. But they swapped out the drone.
I don't have DJI care or whatever they call it.

One theory is that because this drone is so new they don't have all the parts, or service manuals, or training, or testing equipment that they'll need to fix them. So they just swapped it out.

 

[M.K.Frenky]

Ebrandon, mind asking your issue again? Your defective caused by you or from factory?

 

[ebrandon]

Ebrandon, mind asking your issue again? Your defective caused by you or from factory?

I dropped the drone onto the ground from an unzipped carrying bag. The drone was off.

 

[e3m6n3s]

Sorry you got a refurb.