mavic pro 2 problem with the gimbal?

[georgianmavic2]

Hi all,

Singe i've bought my dji mavic pro 2 drone, these white flashes appear when i move the gimbal. it happens when i'm filming and when i'm taking pictures. I've attached a screen capture of my iphone screen as an example.
Can i do anything to solve the problem, or shall i take it to the service centre.

Thanks,
G

 

[BD0G]

Ok, this could be a gimbal cable that has a hairline fracture. Try this. Power Up Mavic 2 . Connect to remote controller and device. Leave bird idling on table. Carefully tap the camera/ gimbal assembly while observing the real time video feed.

Do you see the white momentary flashes? Dont tap it too hard just enough to jostle the gimbal assembly a bit.

 

[georgianmavic2]

Ok, this could be a gimbal cable that has a hairline fracture. Try this. Power Up Mavic 2 . Connect to remote controller and device. Leave bird idling on table. Carefully tap the camera/ gimbal assembly while observing the real time video feed.

Do you see the white momentary flashes? Dont tap it too hard just enough to jostle the gimbal assembly a bit.

Thanks for the reply BD0G. I've recalibrated the gimbal, and the momentary flashes stoped when the drone is on video mode. But when i changed it to camera mode and tapped on a gimbal a bit, or moved the gimbal, the flashes appeared... So you think its a mechanical problem?...

 

[BD0G]

Interesting. What device is being used? Have you just tried the shotgun approach by writing down all of your settings in DJIGO4 . Then removing the application. Reboot Device and then reinstalling DJIGO4?

 

[georgianmavic2]

Interesting. What device is being used? Have you just tried the shotgun approach by writing down all of your settings in DJIGO4 . Then removing the application. Reboot Device and then reinstalling DJIGO4?

I'm using an iphone x and a huawei mate 10 pro. I've uninstalled and reinstalled the apps on both phones. I've even tried it on a iphone 7 plus. same problem persists...

 

[Point Zero]

I have been having this problem intermittently for the last month and its steadily become worse. I called the place I purchased the drone from today and they advised me that this is a gimbal / camera problem that they are aware of (DJI). I am waiting for my drone to be sent off to them for repair as I am only 2 months into my warranty!

Just thought I would let you know dude.

 

[georgianmavic2]

So it looks like i’m not the only one having this problem. I’ve went yesterday to the place i’ve bought the drone and DJi also told them is a “ gimbal malfunction” and it needs to be sent to China for repairs . I’ve bought it in the Philippines and since they can’t fix it here, they have to send it there.

I’ve also discovered that the gimbal/camera has only 6 months warranty and I had only 2 weeks left of it!!! If these gimbals are so fragile why do they make the warranty so short?

 

[Point Zero]

Good point. I have no idea, we can only hope whatever they use to replace the faulty gimbal and camera that the issue has been solved and it doesn't happen again!

 

[georgianmavic2]

Fingers crossed...

 

[Vitamin-J]

Personally, regardless if you’re able to correct the problem on your own - you should still have it repaired under warranty. As big of an inconvenience as it may be; it will correct the problem “the right way” and leave a documentation trail should the issue prove to be systemic in the future, requiring further correction.

 

[georgianmavic2]

Personally, regardless if you’re able to correct the problem on your own - you should still have it repaired under warranty. As big of an inconvenience as it may be; it will correct the problem “the right way” and leave a documentation trail should the issue prove to be systemic in the future, requiring further correction.

yeah, you're right. i hope they'll fix it and it will not have this problem in the future