Missing Quickshot Menu

Jacada · May 14, 2024

My drone no longer has a quickshot menu. Only Photo and Video icons.

Yes, hovering higher than 2m does not help.
Yes, both drone and controller have memory cards in them.
No, the controller is not in Sport mode.

Can anyone help?

MARK (LI) · May 14, 2024

Press the 3 dots...go to control ..then turn on subject scanning...you do have to be connected to the drone...and you do have to turn it back on each time you have turned he controller off ...and go to use it again

Jacada · Jun 6, 2024

MARK (LI) said:
Press the 3 dots...go to control ..then turn on subject scanning...you do have to be connected to the drone...and you do have to turn it back on each time you have turned he controller off ...and go to use it again

Thanks for your input but the Mini 3 does not have this option. I did however get the problem solved. Turns out the drone firmware was faulty.

MARK (LI) · Jun 6, 2024

How were you able to figure that out? Did you call dji?..were they helpful?......Did everyone with a mini 3 who did the firmware update have the same experience?...It must have been quite frustrating

Jacada · Jun 11, 2024

MARK (LI) said:
How were you able to figure that out? Did you call dji?..were they helpful?......Did everyone with a mini 3 who did the firmware update have the same experience?...It must have been quite frustrating

How were you able to figure that out?
This has been a 4 month ordeal. I cannot remember that the drone firmware was updated (thought only the Fly App was updated) but it must have been updated, causing the problem. At 1st I did not realize there was a problem until I went on holiday in Feb. Then I noticed the problem.

Did you call dji?
I contacted them via their chat support.

Were they helpful?
Sigh, no. At first the DJI person blamed my SD cards, saying that they are not fast enough and that I should only use the ones suggested by their website. The Samsung cards worked just fine before but he was adamant. So I ordered two new cards and waited for delivery. After installing them - nothing! Problem persisted.
So I tried again via the chat. Long story short - I had to send in screenshots, videos, log files, etc. I waited a month for an answer. They wanted me to send in the drone to one of their partners to have it fixed. Something I did not want to do.
I did however get an idea of the problem when taking all the screenshots - the drone firmware was showing as "NA".
One is supposed to be able to "refresh" the drone firmware via the DJI Assistant 2 software on the PC. I could NOT get this to work. The software refused to detect the drone no matter what I tried.
Fortunately, when I had time again to try and fix the problem, there was an update for the drone firmware via the RC Controller. After installing that firmware, the drone was fine. Problem FINALLY fixed.

Did everyone with a mini 3 who did the firmware update have the same experience?
I don't think so. Somehow my upgrade was botched on my side.

It must have been quite frustrating
You have no idea.

Oh and finally, I will NOT be installing any further drone firmware updates unless they solve a problem which I have. But for now everything works, so if it ain't broke, don't fix it.

quonishturftein · Aug 9, 2024

Jacada said:
How were you able to figure that out?
This has been a 4 month ordeal. I cannot remember that the drone firmware was updated (thought only the Fly App was updated) but it must have been updated, causing the problem. At 1st I did not realize there was a problem until I went on holiday in Feb. Then I noticed the problem.

Did you call dji?
I contacted them via their chat support.

Were they helpful?
Sigh, no. At first the DJI person blamed my SD cards, saying that they are not fast enough and that I should only use the ones suggested by their website. The Samsung cards worked just fine before but he was adamant. So I ordered two new cards and waited for delivery. After installing them - nothing! Problem persisted.
So I tried again via the chat. Long story short - I had to send in screenshots, videos, log files, etc. I waited a month for an answer. They wanted me to send in the drone to one of their partners to have it fixed. Something I did not want to do.
I did however get an idea of the problem when taking all the screenshots - the drone firmware was showing as "NA".
One is supposed to be able to "refresh" the drone firmware via the DJI Assistant 2 software on the PC. I could NOT get this to work. The software refused to detect the drone no matter what I tried.
Fortunately, when I had time again to try and fix the problem, there was an update for the drone firmware via the RC Controller. After installing that firmware, the drone was fine. Problem FINALLY fixed.

Did everyone with a mini 3 who did the firmware update have the same experience?
I don't think so. Somehow my upgrade was botched on my side.

It must have been quite frustrating
You have no idea of costa coffee prices.

Oh and finally, I will NOT be installing any further drone firmware updates unless they solve a problem which I have. But for now everything works, so if it ain't broke, don't fix it.

This issue can occur due to a variety of reasons, such as a software glitch, an incomplete installation, or a change in settings. To resolve it, you can try restarting the software or device, ensuring that all relevant updates are installed, or checking the settings to see if the Quickshot menu has been accidentally disabled or hidden. If the problem persists, reinstalling the application or seeking assistance from customer support may be necessary.