MP back from Cerritos - 31 day round trip

[AlanTheBeast]

Case "accepted": 2017-04-25 ("escalated").
MP back in my hands: 2017-05-26

31 days or 4 and half weeks (Case Accepted, Montreal ->Cerritos-> Montreal).

Considering that it risked customs twice, not bad. Still, they lost a lot of time:

- getting me the shipping label (1 week).

-between "repair" and "shipping". (this is (yet again) a brand new drone). 2017-04-09 build date.

-sending back UPS ground. (was supposed to be Escalated - got 2 day going there. They "apologized" for screwing up the return.

-Also have not updated the Care Refresh correctly - sent an e-mail.

Will test later today. Camera better be right.

 

[Former Member]

Congrats. Your persistence with DJI paid off, you got it back faster than any I have ever sent in. Mine have run 5-7 weeks on the average.