Hello everyone,
So yesterday evening I was out with my drone messing around in front of my house. I had been flying for about 10 minutes, when I decided to stop and make an adjustment to my camera. I was hovering around 106 ft when my camera view on my tablet suddenly became blurry. I realized right away something was horribly wrong. I glanced up and saw my drone was spinning wildly out of control and falling from the sky. I wasn’t recording at the time, but I was able to retrieve my flight log. Link included below:
DJI Flight Log Viewer - PhantomHelp.com
At the 9m 40s mark it starts to spin and lose altitude, and then at at 9m 41.9s it starts to tilt to the extreme left while still spinning and losing altitude. At 9m 42.4s I react trying to recover but there was nothing I could do. It dropped more than 50 ft in about 4 seconds and the log ended at 49.2 feet spinning wildly and tilted to the extreme left and almost upside down. I was able to retrieve all the pieces and snap most everything back into place. It will power up but it won’t fly due to a gimbal error. I think one or both of the propellers broke or snapped or came off in flight because both front left propellers are missing. I haven’t had any problems up to this point. It’s been flawless up to this point.
i don’t have the DJI care package but I bought the drone on 12/22/19 and it was delivered to me on 12/28/19. So it’s less than 3 months old. I sent DJI an email yesterday with basically the same information I provided above but haven’t heard anything from them yet.
I’m wondering if anyone has had a similar problem? Any possibility the drone is still under warranty? Will I have to pay for repairs and if so what is the typical price range for repairs? What is the process to get the drone repaired, time frame, etc. And more importantly, how can I avoid this in the future? It definitely wasn’t pilot error. I was hovering in a safe area/altitude not touching the sticks and the thing malfunctioned and fell from the sky.
Any help/feedback/advice would be much appreciated.
Thanks
Jason
So yesterday evening I was out with my drone messing around in front of my house. I had been flying for about 10 minutes, when I decided to stop and make an adjustment to my camera. I was hovering around 106 ft when my camera view on my tablet suddenly became blurry. I realized right away something was horribly wrong. I glanced up and saw my drone was spinning wildly out of control and falling from the sky. I wasn’t recording at the time, but I was able to retrieve my flight log. Link included below:
DJI Flight Log Viewer - PhantomHelp.com
At the 9m 40s mark it starts to spin and lose altitude, and then at at 9m 41.9s it starts to tilt to the extreme left while still spinning and losing altitude. At 9m 42.4s I react trying to recover but there was nothing I could do. It dropped more than 50 ft in about 4 seconds and the log ended at 49.2 feet spinning wildly and tilted to the extreme left and almost upside down. I was able to retrieve all the pieces and snap most everything back into place. It will power up but it won’t fly due to a gimbal error. I think one or both of the propellers broke or snapped or came off in flight because both front left propellers are missing. I haven’t had any problems up to this point. It’s been flawless up to this point.
i don’t have the DJI care package but I bought the drone on 12/22/19 and it was delivered to me on 12/28/19. So it’s less than 3 months old. I sent DJI an email yesterday with basically the same information I provided above but haven’t heard anything from them yet.
I’m wondering if anyone has had a similar problem? Any possibility the drone is still under warranty? Will I have to pay for repairs and if so what is the typical price range for repairs? What is the process to get the drone repaired, time frame, etc. And more importantly, how can I avoid this in the future? It definitely wasn’t pilot error. I was hovering in a safe area/altitude not touching the sticks and the thing malfunctioned and fell from the sky.
Any help/feedback/advice would be much appreciated.
Thanks
Jason