Did you use [email protected]I just went through something similar. My new MA2, for which I purchases Refresh, had to be returned to Best Buy for replacement due to a battery issue on Friday. I emailed DJI and asked that they transfer coverage to the new serial number. Saturday night I get an email that my payment for Refresh is being refunded. I wrote back to explain I did not want a refund but wanted coverage transferred. I called customer support this morning to follow up and was told that coverage can’t be transferred and further that I was beyond the 48-hour period of enrollment and would have to submit a video showing the drone in working order to buy coverage. I called back to plead my case and got an email address to send an explanation but little encouragement that it would be successful. I sent an explanatory email and several hours later got a response with a link to purchase Refresh, which I did successfully. Score one for DJI support.
I sent DJI an email and they told me they transferred it to the new unit, there was nothing for me to do..I think you issues was because yours didn't go back to DJI..thanks for the helpI just went through something similar. My new MA2, for which I purchased Refresh, had to be returned to Best Buy for replacement due to a battery issue on Friday. I emailed DJI and asked that they transfer coverage to the new serial number. Saturday night I get an email that my payment for Refresh is being refunded. I wrote back to explain I did not want a refund but wanted coverage transferred. I called customer support this morning to follow up and was told that coverage can’t be transferred and further that I was beyond the 48-hour period of enrollment and would have to submit a video showing the drone in working order to buy coverage. I called back to plead my case and got an email address to send an explanation but little encouragement that it would be successful. I sent an explanatory email and several hours later got a response with a link to purchase Refresh, which I did successfully. Score one for DJI support.