New Mavic Pro not activating

Hawk48 · Apr 9, 2020

When I reached the end of the activation procedure the page said “serial numbers do not match”, when I gave DJI the numbers upon warranty registration I gave them a “O” instead of a “0” for the first number, I e-mail DJI about this and they said to enter the correct serial number, l don’t know how to do this except by the page where it says “ name your aircraft” instead of using a name, the aircraft is new, I sure someone can solve this problem. Thank You

Starz · Apr 9, 2020

Try logging out. Then back in and start over?

Hawk48 · Apr 9, 2020

I tried that, exiting- re- entering the DJI go4 app, unplugging the wires, tried 3 locations for satellite reception, what I have is the last page I get to now is next to the last “confirm e-mail”, the next page is the one where it says serial number don’t match.

Starz · Apr 9, 2020

Just exiting the app won’t log you out of your account.
Satellite reception at this point is not an issue. Just internet connection.

Hawk48 · Apr 9, 2020

Wi Fi was switched off in my IPad settings for a while, is there a way I could correct the number?

Starz · Apr 9, 2020

Try clicking on the number and see if it will let you edit it.

Hawk48 · Apr 9, 2020

The number doesn’t come up on any of the pages or some place I don’t know of.

Starz · Apr 10, 2020

I’m grabbing at straws here to try and find something that will get this done for you. I‘m sure it’s frustrating on your end, but there has to be a solution.
Watch this one and see if we missed something.

Thomas B · Apr 10, 2020

Contact DJI directly. It’s their software thats got you stuck with your error.

Hawk48 · Apr 10, 2020

I e-mailed DJI about the “wrong serial number” error and was told to re-enter the correct number,e-mailed back I had no way of doing this ,haven’t heard from DJI since.