New Mavic Pro Platinum Owner - Help Requested!

[6stops]

Hello all!

I hope this finds you all well and Happy New Year!

Problem?

I took my first flight yesterday but I had a couple of issues.

- The Max Altitude, no matter what value I inserted (0-500m), would revert to zero (0) each time. I was restricted to 120m.

- When in-flight, I could not enter the camera settings menu, no matter how many times I pressed on the relevant icon on-screen. And so I was unable to set to Portrait Mode, adjust shutter speed and so on and so on.

Was unit in a crash?

No

What have you tried so far?

Installing all up-to-date software and firmware.

What device are you using ( iphone , ipad, Samsung , etc)?

iPhone 7 Plus

What firmware are you running ( aircraft, remote controller)?

RC

What Go app version are you using?

DJI Go 4.0

Any modification? (if so what)

None

Did you change anything or install any apps? (if so what)

None

Do you have a video or pictures of the problem? (if so post link)

No


Would anyone here happen to know how to overcome these issues?

Thank you!

 

[Starz]

The process of height limit setting itself may be the issue. Once you input the number, you will need to click on “done”. Has that been tried?
The other issues, I would try a different cable. The method used most is usb at the bottom of the rc to your phone.

 

[mavicsupersonic]

The process of height limit setting itself may be the issue. Once you input the number, you will need to click on “done”. Has that been tried?
The other issues, I would try a different cable. The method used most is usb at the bottom of the rc to your phone.

I went through that yesterday, numbers in altitude and distance and such wouldn’t save and I simply wasn’t clicking done after each change.