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New Mavic Pro will not connect with DJI Assistant 2

Rvantine76

New Member
Joined
Sep 26, 2017
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4
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Age
48
So I have owned my Mavic for two days and have had issues. I have worked out all of my issues with DJI support except one. When I connect my Mavic to the dji assistant 2 I get a Drive error. Neither of my PCs recogize my Mavics drive. I have reinstalled the software, rebooted, tried different us cables with no luck. I am using Windows 8. One reason I need to connect is because my spare battery is bricked and I need to fix it using the assistant 2. Please help. Thanks.
 
Could be the firewall configurations on your machine. One thing you can try is to disable your firewall before you connect the Mavic. Obviously this would only be for troubleshooting, you do not want to leave your firewall off.
 
Thank you for your help. Unfortunately that didn't work and DJI tech support gave up. I ended up returning the unit. Thanks again.
 
Did you try a different computer before you sent it back? Did you send back the Mavic or the battery?
 
I tried both of my pc's, multiple cables, etc all with no luck. I tried DJIs procedures they sent with no luck. DJI then recommended returning the entire unit so I did. I hope to have better luck with this one.
 
Jeez. I guess it was broken! It seems like usually it's us users with a bad cable or something dumb like a firewall setting but it looks like you definitely covered the bases.

Good luck w/ the new one!
 

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