new pro platinum owner, SD card issue

[Mgardner]

I have been unable to save my photos and videos to my computer from my drones sd card. It keeps telling me its restricted. Anyone else have this issue?

 

[old man mavic]

could be your anti virus setting is preventing the card from being downloaded check your settings and where you are accessing the card from

 

[Mgardner]

will do thank you

 

[Thomas B]

Did that solve your issue?