No warranty for malfunctions at night

[dhowe111]

My Air 3 has suffered a catastrophic malfunction causing it to fall from the sky in an uncontrollable dive crashing to the ground.

To view this content we will need your consent to set third party cookies.
For more detailed information, see our cookies page.

Accept third party cookies

Unfortunatly DJI are refusing to honour their warranty because "the flight was at night and collision avoidance was disabled due to low light"

I find this very frustrating because the fact that collision avoidance was dissabled is completely irrelevant as the aircraft did not colide with anything and was very well clear of any obstructions as proven by the video that was attached to my warranty claim.

I have tried talking with them via online chat and via telephone and I litteraly just kept getting told "yeah but the inncident occurred at night with no collision avoidance"

THERE WAS NO COLLISION!

Its a poor excuse not to honour their warranty and have even suggested that i avoid night time flight!

Very disappointing customer service

 

[AeroJ]

Is the actual cause of the crash known and understood fully yet ?
Because from the video alone it does look a bit like something hit it !

 

[Max Headroom]

Why is the video quality so low?

It looks like you either hit something or something hit your drone the collision is too abrupt for it to be a motor failing, I am not surprised DJI will not pay out would you if it was the other way round?

 

[dhowe111]

Why is the video quality so low?

It looks like you either hit something or something hit your drone the collision is too abrupt for it to be a motor failing, I am not surprised DJI will not pay out would you if it was the other way round?

View attachment 184554

Higher res video here

To view this content we will need your consent to set third party cookies.
For more detailed information, see our cookies page.

Accept third party cookies

there was litteraly nothing to hit

And yes if it was the other way round i would happily fulfill my moral obligation to replace a faulty product.

They have stated that I caused the crash because how I operated the controls.

Quote:

The pilot pushed the pitch stick forward, the roll stick to the right, and the throttle down. The aircraft flew to the right, front, and bottom, and then the accident occurred. 3.The vision obstacle avoidance system was disabled due to the weak ambient light
Conclusion：The incident was caused by non-manufacturing factors. Therefore, it is concluded to customer responsibility.

How could that sequence of inputs cause an uncontrollable dive?

 

[dhowe111]

To view this content we will need your consent to set third party cookies.
For more detailed information, see our cookies page.

Accept third party cookies

Correction.. this is the higher res video

 

[AeroJ]

How could that sequence of inputs cause an uncontrollable dive?

Birdstrike ?

 

[Max Headroom]

there was litteraly nothing to hit
And yes if it was the other way round i would happily fulfill my moral obligation to replace a faulty product.
They have stated that I caused the crash because how I operated the controls.

It was either a bird strike or you hit something you didn't see, the collision avoidance system didn't work (your fault) as you cannot prove you didn't hit something are you really surprised they will not pay out, they must read "I didn't hit anything" thousands of times a week in claims.



This is the moment of impact if you think anything other than something hitting your drome caused the crash i think you'll be in a huge minority.