Online chat

ada_jgoodm · Nov 18, 2016

Is the online chat service down? Are they 24 hr?

awproductions · Nov 19, 2016

Whether they are down or not, DJI's chat is completely helpless. They provide the chat reps 5 phrases in very broken English. If you be firm with them and demand actual information they will end your chat

I've learned from experience...

Skydog · Nov 19, 2016

What do you recommend to get information?

Sent from my iPhone using MavicPilots

dam · Nov 21, 2016

Skydog said:
What do you recommend to get information?

Sent from my iPhone using MavicPilots

You can email them and it's the same. I spoke with a chat chap and he told me the same thing I expected.. no idea when my order will ship. However to calm things down he told me that 28th and 29th sep Mavics started shipping .. mine is 30sep.. so as usual I just wait it out. So yes chat is useless .